Lead, Digital Adoption-Workplace and Collaboration

Guardian Life • New York, NY

68d • Hybrid

About The Position

The Digital Adoption Leader, reporting to the Head of Digital Workplace and Collaboration, will be a Senior-level engineer with strong written and verbal communication skills. This individual contributor will lead Guardian Life's strategy and execution for digital adoption across all workplace and collaboration technologies. This role is pivotal in empowering colleagues to fully utilize digital tools that enhance productivity, collaboration, and engagement. Additionally, the Digital Adoption Leader will act as a liaison between IT, business units, and end users-ensuring effective communication, lifecycle management, and successful adoption of new technologies.

Requirements

• 8+ years of experience in digital transformation, IT enablement, or workplace technology roles.
• Proven experience driving adoption of Microsoft 365 and collaboration platforms.
• Strong understanding of mobile platforms, endpoint management, and virtual desktop technologies.
• Excellent communication, presentation, and stakeholder management skills.
• Experience working cross-functionally with IT, HR, Communications, and business units.

Nice To Haves

• Familiarity with digital adoption platforms (e.g., WalkMe) and user experience tools (e.g., Nexthink).
• Bachelor's degree in information technology, Business, Communications, or a related field preferred. Equivalent practical experience in digital adoption, workplace technologies, or IT enablement will also be considered

Responsibilities

• Develop and lead a comprehensive digital adoption strategy for workplace and collaboration technologies.
• Drive adoption of Digital Workplace and Collaboration tools including but not limited to devices, operating systems advancements and features, Microsoft 365 tools (Teams, SharePoint, OneDrive, Outlook, Copilot, etc.) across the organization.
• Promote effective use of mobile platforms (iOS and Android) and mobile device management technologies such as Microsoft Intune.
• Support adoption of Windows 11, macOS, and Apple devices in the workplace.
• Design and implement change management and education programs to support adoption efforts.
• Establish and manage a Digital Champions Network to support peer-to-peer learning.
• Track, plan, and communicate new features, updates, and best practices for collaboration tools and endpoint technologies.
• Create and deliver engaging information sessions, webinars, and learning content tailored to various user personas.
• Partner with internal communications to ensure consistent messaging and awareness of digital tools.
• Collaborate with internal IT teams to interpret and communicate technical updates and roadmaps.
• Translate technical capabilities into business value and use cases for IT and business stakeholders.
• Provide feedback to IT and vendors based on user experience and adoption metrics.
• Support IT teams in understanding and deploying technologies such as: Windows 11 and macOS Mobile Device Management (MDM) via Intune SCCM for endpoint configuration and deployment Virtual Desktop Infrastructure (VDI) including Amazon Workspaces, Windows 365 Cloud PC, and Azure Virtual Desktop (AVD) Application streaming technologies User experience analytics tools such as Nexthink
• Own the lifecycle management of workplace and collaboration technologies.
• Monitor and summarize vendor roadmaps, identifying opportunities and risks.
• Partner with procurement and vendor management teams to align technology investments with business needs.
• Define and track KPIs for digital adoption and user engagement.
• Use analytics to identify adoption gaps and develop targeted interventions.
• Continuously refine strategies based on feedback, usage data, and evolving business needs.

Benefits

• At Guardian, you'll have the support and flexibility to achieve your professional and personal goals.
• Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.
• As part of Guardian's Purpose - to inspire well-being - we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.
• Explore our company benefits at www.guardianlife.com/careers/corporate/benefits. Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees