Digital Workplace Analyst

HNI•Muscatine, IA

About The Position

HNI Corporation is global manufacturer of workplace furnishings. Ours is a family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging. The Digital Workplace Analyst supports the day-to-day administration, optimization, and continuous improvement of the organization's digital workplace technologies. This role focuses on Microsoft 365 collaboration tools, identity and access management, endpoint computing, and related enterprise platforms that enable a productive and secure end-user experience. The Digital Workplace Analyst works closely with senior engineers, architects, and IT operations teams to support platform stability, assist with enhancements, analyze usage and performance data, and help ensure systems are configured according to established standards. This role is ideal for an early- to mid-career IT professional looking to grow into deeper engineering or architecture responsibilities within the digital workplace domain.

Requirements

Associate's or Bachelor's degree in Information Technology, Information Systems, or related field; or equivalent experience.
2-4 years of experience in IT systems administration, end-user computing, or digital workplace support roles.
Hands-on experience administering Microsoft 365 services in an enterprise environment.
Basic experience with PowerShell or scripting for administrative tasks.
Strong troubleshooting, analytical, and customer-service skills
Working knowledge of Microsoft 365 collaboration and productivity tools.
Understanding of identity, access, and device management concepts.
Ability to analyze system issues and recommend practical improvements.
Strong documentation and communication skills.
Ability to prioritize tasks and work effectively in a team environment.
Customer-focused mindset with attention to detail and reliability.
Strong desire to learn and expand technical skills.
Collaborative team player who takes ownership of assigned responsibilities.
Adaptable and comfortable working in a dynamic IT environment.

Nice To Haves

Exposure to Azure, identity management, or endpoint management platforms.
Familiarity with IT service management tools and processes.
Experience supporting collaboration tools in a multi-site or enterprise environment.
Interest in growing into engineering, automation, or architecture-focused roles.

Responsibilities

Administer and support Microsoft 365 services including Teams, SharePoint, OneDrive, Exchange Online, and related collaboration tools.
Assist with user account management, group membership, access permissions, and license assignments.
Support endpoint and device management platforms in alignment with established standards and policies.
Respond to escalated incidents and service requests related to collaboration tools, identity, and end-user computing.
Monitor platform health, service alerts, and usage trends across digital workplace technologies.
Analyze system performance, adoption metrics, and recurring issues to identify improvement opportunities.
Assist with reporting and dashboard creation related to system usage, reliability, and user experience.
Support system updates, feature rollouts, and configuration changes under guidance from senior engineers.
Participate in testing and validation of new features, patches, and platform enhancements.
Assist with documentation of system configurations, procedures, and user guidance.
Use existing PowerShell scripts and automation tools to perform routine administrative tasks.
Assist in maintaining and improving scripts and workflows under supervision.
Learn and apply best practices related to automation, security, and platform governance.
Partner with IT security and compliance teams to support access controls, audits, and policy enforcement.
Work with service management and operations teams to ensure consistent service delivery.
Provide clear communication and customer-focused support to end users and business partners.