Remote Lead Customer Success Manager

Jobgether

2d•Remote

About The Position

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Customer Success Manager - REMOTE. In this role, you will be at the forefront of customer relationships, ensuring successful outcomes across large, complex health plan accounts. You will collaborate closely with various internal teams to resolve issues, manage escalations, and identify opportunities for value expansion. Your efforts will help shape the service experience provided to healthcare clients, contributing significantly to patient care. As a vital member of our dynamic team, you will have the chance to make a genuine impact in the ever-evolving healthcare landscape.

Requirements

Experience managing enterprise or complex customer accounts in healthcare or related fields.
Strong relationship-building skills with senior-level stakeholders.
Ability to influence and drive outcomes in ambiguous situations.
Comfort with escalations and facilitating resolutions across multiple teams.
Excellent communication and organizational skills.
Healthcare industry experience preferred; strong soft skills are critical.

Responsibilities

Own and manage assigned health plan accounts, ensuring customer success and relationship management.
Build strong relationships with client stakeholders while navigating difficult conversations and escalations.
Coordinate with Engineering, Product, and other teams to resolve issues effectively.
Track and manage complex client issues, ensuring accountability and timely outcomes.
Drive customer satisfaction and retention by proactively identifying risks and opportunities.
Represent the customer internally, ensuring alignment between client needs and organizational priorities.