Lead, Customer Commercialization (Coffee)

The J.M. Smucker Co.•Orrville, OH

9d•Hybrid

About The Position

Your Opportunity as the Lead, Customer Commercialization - Coffee (Individual Contributor & Manager Level Role) The Customer Commercialization (CC) Team serves as a critical conduit between Brand Marketing, Brand Commercialization, and the Field Sales Team. In this position, you will own customer business planning to enable category and customer growth and represent customer strategies to key internal constituents. You will translate National Go to Market Strategies (GTMS) into customer specific activation and incorporate SBA targets into customer level quotas and budgets. You will directly support the Grocery National Account teams such as Target, Meijer, and/or Amazon (accounts can change based on business needs). Location: Orrville, OH at JM Smucker Corporate Offices Work Arrangements: Hybrid - onsite a minimum of 9 days a month primarily during core weeks as determined by the Company; maybe more as business need requires

Requirements

Bachelor’s degree
5+ years of experience in Consumer-Packaged Goods industry
Understanding of customer strategies & retail environment
Strong financial acumen – understanding of profit and revenue drivers and analysis
Demonstrated ability to think creatively & anticipate needs
Superior interpersonal skills - ability to work effectively & influence cross-functionally
Results oriented with proven ability to thrive in a fast paced & dynamic environment
Experience translating data into strategy and clear actions
Proficient knowledge and use of MS Office (Excel, PowerPoint)
Proficient knowledge of syndicated data (Circana and/or Nielsen)
Demonstrated ability to build relationships with cross-functional partners to drive business results
Ability to travel up to 20%

Nice To Haves

Experience with accounts such as Target, Meijer, and/or Amazon
Experience working in Coffee/Beverage categories
Negotiation training

Responsibilities

Run Customer & JMS Business Planning
Develop and communicate customer roles and strategies within the Strategic Business Area (SBA)
Coordinate with internal functions to drive the customer planning process
Lead key customer planning activities internally – line reviews, innovation meetings, Joint Business Planning (JBP) and Top-to-Top meetings
Assist customer teams with Customer Strategic Plan build, roll-up and review
Execute against plan and monitor results against objectives (volume, spending, profit)
Tailor business drivers to meet customer key initiatives and growth drivers
Identify demand-creating solutions for customer-specific execution with the goal of achieving SBA plans
Validate assumptions against key metrics (ROI, on strategy, etc)
Coordinate with necessary internal functions (Brand Commercialization, Revenue Growth Management, Customer Finance, Demand Planning, Customer Logistics, etc) to support key customer initiatives
Develop customer plans, budgets, and profit goals tied to JBP
Own final approval of customer specific plan
Work with Post Event Analytics/Sales Analyst to validate inputs and assumptions
Track progress against customer plan, supporting identification & action planning for risk and opportunity