Lead Supervisor, Coffee Shop

Tapestry•Glendale, AZ

10d•$18 - $22

About The Position

The Lead Supervisor supports the store leadership team in delivering an exceptional guest experience, driving sales, and maintaining operational excellence in all roles. This role is a key part of the store's leadership structure, helping to coach and develop team members in alignment with district priorities and Coach values.

Requirements

1 -2 years of experience in retail or food service management or retail
At least 6 months to 1 year of in a position that required constant interacting with and fulfilling the requests of customers
At least 6 months to 1 year of experience delegating tasks to other employees and/or coordinating the tasks of multiple employees
Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security
Available to work flexible hours that may include early mornings, evenings, weekends and holidays

Responsibilities

Lead by example in delivering outstanding service and building lasting guest relationships.
Support daily sales goals, motivate team performance, and drive key selling behaviors.
Provide real-time feedback, training, and support to associates to elevate their beverage craft, selling, and service skills.
Assist with opening/ closing procedures, ordering and inventory management, food safety, and maintaining visual merchandising standards.
Address customer concerns and practical issues with professionalism and urgency.
Uphold Coach's brand values and ensure a consistent luxury experience, and act as an ambassador in their local market/ mall.