Lead, Customer Adoption Manager

Coupa Software, Inc.•Los Angeles, CA

39d

About The Position

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? ð¹ Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. ð¹ Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. ð¹ Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. The Impact of a Lead, Customer Adoption Manager at Coupa: Our Customer Adoption Teams work closely with Coupa Customers globally to continue to increase adoption, maximize value & drive best practices, ensuring our Customers get the greatest value from their Coupa platform. We are looking for a Lead, Customer Adoption Manager to join our already highly skilled team. This is a key role as part of our wider Value Services organization. The successful candidate will share our team's passion for ensuring customer success and will be offered career development opportunities within one of the fastest growing software companies in the world.

Requirements

Proven experience in Procurement, Procure to Pay, Source to Contract, Sourcing and Category Management, or Accounts Payable
Experience with Software as a Service is a must
Good background in customer/client management
Strong communication skills including professional writing skills, verbal skills and experience presenting to customers
Strong organizational skills and problem-solving abilities
Analytical thinking
Ability to work in a team environment and share standard methodologies regularly

Responsibilities

Lead and oversee a portion of the CAM Americas team, providing guidance, mentorship and supporting team members through their engagements and development.
Help set the strategic direction of the CAM Americas team by assisting in sales and renewal discussions, while maintaining appropriate financial goals.
Manage the CAM engagement with a customer using strong project management practices while developing solutions to business problems
Taking ownership of your customerâs continued success by ensuring accurate adoption of the platform
Engaging customers in enlightened business need discussions versus feature/function basics. Continually drive customers toward their strategic goal
Providing a strong technical understanding of our product with the ability to discuss and demonstrate the Coupa platform and how it may be configured to meet a customerâs business needs
Developing standard processes/solutions and be a champion for their adoption
Forging strong partnerships with customers and colleagues
Working towards becoming a Subject Matter Expert (SME)
Building and/or improving templates, training and presentations both internally and for customers
Handling customers where up to 15% of your time may include travel