Customer Adoption Manager

Higharc

22h • Remote

About The Position

Higharc is a VC-backed startup that is changing how new homes are designed and built. Join a founding team who’ve shipped products for Autodesk, Electronic Arts, Nike, and Apple. We have raised a total of $83M with support from top-notch venture capital firms and more than 18 strategic investors—industry leaders in construction, building products manufacturing, and distribution.
Higharc is seeking an accomplished Customer Adoption Manager to serve as the customer's enterprise-wide adoption project manager. Reporting to the Director of Customer Success, this role will serve as a transformation operator who influences strategy for our Enterprise customers.
This role is a key driver in accelerating time-to-value for our customers. Expect to:
Lead multi-department change across the residential homebuilding lifecycle, including but not limited to: Architecture, Purchasing, Sales, and Operations
Guide customers beyond incremental adoption toward operating model reinvention
Serve as the escalation owner when stakes are high
Bring market intelligence and industry trends into every engagement
Influence product direction based on real-world implementation friction
You’re a strategic customer advocate and technical project owner who cares deeply about empowering homebuilders through technology. You thrive in roles where you drive customers to success through project management, can serve as an industry thought partner and escalation quarterback, and are ready to use your judgement to establish best practices in times of ambiguity.

Requirements

• 4+ years experience in a Customer Success role, ideally in a cutting-edge, fast paced, SaaS environment
• Experience using Customer Success Platforms (such as Planhat, ChurnZero, Gainsight) and you find it easy to learn new systems quickly
• An incredibly strong sense of ownership--you take a proactive approach to triage potential issues and resolve them
• You're comfortable using AI and deep analytics to ensure customers achieve measurable value
• Excellent partnership skills and the ability to communicate exceptionally well with a wide range of stakeholders, it's a normal day if you're taking to a CEO, an architect, and an internal software engineer back-to-back.

Nice To Haves

• Domain knowledge in Homebuilding

Responsibilities

• Lead multi-department change across the residential homebuilding lifecycle, including but not limited to: Architecture, Purchasing, Sales, and Operations
• Guide customers beyond incremental adoption toward operating model reinvention
• Serve as the escalation owner when stakes are high
• Bring market intelligence and industry trends into every engagement
• Influence product direction based on real-world implementation friction

Benefits

• Higharc offers competitive salaries with significant equity, in a fast-growing, well-funded company.
• Personal healthiness is an important value for us- we provide comprehensive medical, dental, and vision coverage, with unlimited PTO, and meaningful maternity/paternity leave to all U.S based employees that are full-time.
• You'll also have access to other big-company benefits such like short and long-term disability plans and a 401K.
• Haven't worked remotely before? We provide a stipend to create the ideal home office.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed