Lead Cordant Technical Support Engineer

Baker Hughes•Foxborough, MA

About The Position

Lead Technical Support Engineer Are you a highly motivated, creative individual and passionate about sales and proposals? Would you like to be a part of successful team? Join our team! Baker Hughes is the leading energy technology company, who delivers across the energy value chain through our market-leading business segments. Built on a century of experience and conducting business in over 120 countries. Our innovative technologies and services are taking energy forward! Making it safer, cleaner and more efficient for people and the planet. Partner with the best As a Lead Technical Support Specialist for Baker Hughes, you will be tasked with providing complete customer support and resolution of technical issues. This includes active, online system troubleshooting and issue resolution for Cordant hardware, software, Cloud computing, IoT, and services products. The Technical Support (TS) centers are located strategically around the globe to provide support to customers world-wide. TS provides expertise through their knowledge of the products and close relationship with technical supporting staff. They are our face to the customer when customers are looking for deep technical support and timely issue resolution

Requirements

Have bachelor's degree in STEM Field (Science, Technology, Engineering) from an accredited college or university (10+ years of practical field, engineering, product sustaining, and/or equivalent experience working with condition monitoring hardware and software solutions).
Have strong written and verbal communication skills to convey technical concepts to business and technical personnel in English Language.
Have knowledge of industrial plant machinery operation and controls, DCS, SCADA, machinery protection, management and condition monitoring systems.

Nice To Haves

Able to work remotely, independently, and to prioritize, organize work, and meet deadlines.
Experience with IoT and modern cloud computing.
Machinery Knowledge (Steam Turbine, Compressors, Gas Turbine, Pumps, Motors).
Team player-working closely with product line, customer experience, services, sales, engineering technology, and other online support teams.
Ability to obtain certifications (including safety training) for customer site entry if needed.

Responsibilities

Treat all HSE topics and Safety as top priority.
Provide strong customer issue resolution with all available resources, your technical expertise and cross collaboration with your global peers and sustaining team.
Work hand in hand with customers, sales, services, and engineering to solve complex technical issues.
Utilize modern case logging tools to ensure proper case tracking and timely case closure.
Diagnose Hardware and Software problems.
Provide technical direction, and assistance to the customer, user, and other service personnel in the diagnostic and long-term maintenance of Bently Nevada Hardware and Software.