Technical Support Engineer

Terex Corporation • Austin, TX

1d • Remote

About The Position

Provide advanced technical support for 3rd Eye products, systems, and related manufacturing processes. Support internal teams, field service personnel, and customers by diagnosing issues, recommending solutions, and ensuring equipment and technology operate safely, reliably, and within quality standards. This role requires strong communication skills, analytical thinking, and a solid understanding of mechanical, electrical, and software‑integrated systems. The Technical Support Engineer will contribute to product reliability, documentation accuracy, and continuous improvement initiatives across the organization.

Requirements

• 12 Volt Experience or Certification is required
• 2 or more years’ experience in Field Work pertaining to commercial vehicles is required
• Must be a self starter capable of working independently in a remote environment.
• Strong analytical, verbal, and written communication skills.
• Ability to exercise sound judgment and manage multiple priorities effectively.

Nice To Haves

• Bachelor’s Degree is plus a but not required
• At least 2 years’ experience in technical support, manufacturing engineering, or related fields is beneficial
• Experience with fabrication, assembly, or heavy industrial equipment preferred.
• Proficiency with CAD systems is a plus/bonus but not required; Pro/E experience preferred.
• Welding knowledge or background is a plus.
• Strong understanding of continuous improvement methodologies.
• Experience with Lean Manufacturing and structured problem solving tools.
• Familiarity with quality processes such as SPC and FMEA is beneficial.
• ISO 9001 experience is beneficial.
• Experience developing, writing, and supporting capital equipment or facility layout projects.

Responsibilities

• Provide remote technical support for 3rd Eye equipment, systems, and integrated technologies.
• Diagnose mechanical, electrical, hydraulic, and control system issues; recommend corrective actions.
• Serve as a technical resource for production, field service, warranty, and customer support teams.
• Conduct rootcause analysis and assist in developing corrective and preventive actions.
• Support the creation and maintenance of troubleshooting guides, service manuals, and technical documentation.
• Assist in developing and improving manufacturing processes to ensure safety, quality, and efficiency.
• Support new product introductions, including testing, documentation, and tooling/fixture requirements.
• Participate in equipment evaluations, process capability studies, and continuous improvement activities.
• Help maintain accurate routings, labor standards, and work instructions for manufacturing operations.
• Contribute to document control activities, including writing and managing Engineering Change Requests (ECRs).
• Collaborate with Engineering, Production, Maintenance, Quality, and Field Service teams to resolve technical challenges.
• Provide technical input for capital equipment projects, testing, and validation activities.
• Support Make vs. Buy analysis and other costreduction or efficiencyimprovement initiatives.
• Deliver technical training to internal teams and occasionally to customers or field personnel.
• Participate in continuous improvement efforts focused on Safety, Quality, Delivery, and Cost.
• Identify sources of product or manufacturing variability and work with crossfunctional teams to reduce or eliminate issues.
• Support Lean initiatives, including standard work development, workflow optimization, and 5S/Kaizen activities.
• Assist with facility infrastructure projects and equipment upgrades as needed.

Benefits

• The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level