Lead Contents Technician

Paul Davis Restoration of Suburban Maryland/DC

3d

About The Position

The Contents Lead Technician will be working within our Emergency Services (Mitigation) Department. The primary responsibility of this position is to lead and manage the contents process and the cleaning of all salvageable contents from a loss. The Contents Lead Technician is responsible for developing and communicating all aspects of the cleaning work flow and processing.
Medical, Dental, Vision & 401(k) benefits
Paid Holiday, Vacation & Sick Days
Company Cell Phone
Paternity, Maternity and Adoption Leave
Vehicle Allowance
Advancement Opportunities
Paid Training for IICRC WRT, IIRC FRST & Lead RRP Licensing

Requirements

• High School Diploma or GED required
• Two plus years’ experience as a Field Staff member within the Mitigation Division
• Experience with content processing procedures
• Knowledge of Microsoft Office applications (Outlook, Word, Excel)
• Knowledge of estimation software
• Knowledge of processing contents within the restoration industry
• Customer Service Skills
• Communication skills
• Administration skills
• Coaching and leadership skills
• Ability to learn and operate our primary operating systems: RMS, Xactimate, TSheets, Salesforce, Contractor Connection, ADP, SharePoint, and One Drive
• Ability to create estimates in our estimation software
• Ability to answer and communicate with customers over the phone and face to face
• Ability to work office equipment (fax, scanner, printer, phone system, computers)
• Ability to work independently and lead a team
• Ability to work within hazardous environments safely
• Ability to coordinate multiple jobs within the same time frame
• Ability to oversee a staff on assigned jobs
• Maintain a level of confidentiality
• Ability to follow and represent Paul Davis culture through our company Vision, Mission, Values, and 10 Serving Basics
• Must be able to stay in a stationary position up to 25% of the time
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The person in this position needs to frequently move about client’s properties to complete estimates and oversee completion of jobs
• Occasionally operates a computer and other office productivity machinery, such as a calculator, fax machine, copy machine, and computer printer.
• Constantly moves about job sites
• Constantly positions self to move about job sites; stairs, walkways, roofs, crawl spaces
• Occasionally ascends and descends a ladder to complete jobs
• Must be able to observe and perceive information on a computer and documents
• Must be able to communicate and converse with customers and staff over the phone and face to face
• Occasionally will lift up to 50lbs

Nice To Haves

• Associate Degree or bachelor’s Degree
• IICRC certifications
• 1 year experience in a Supervisory/Leadership role

Responsibilities

• Lead the Team responsible for cleaning customer’s contents removed from a loss.
• Responsible for equipment tracking, maintenance and upkeep
• Responsible for daily equipment and supply inventory sheet for each team
• Completion of supply order for contents division
• Train and coach contents field staff
• Submit weekly time sheets and coded job hours to Mitigation Manager
• Approve Field Staff hourly time cards on a weekly basis
• Assist the Coordinator with daily schedule, dispatch and supervision of contents and laundry assigned jobs
• Complete initial inspections for new losses within the content’s division
• Complete estimates within our main estimating software for contents and laundry jobs
• Supervise, lead and coach field staff and sub-contractors
• Work safely in residential and commercial properties that have been damaged by fire, water, storm, and/or mold
• Complete cleaning processes for both contents and structural damage assigned jobs
• Reporting of inventory in our main operating system, RMS
• Completion and filing of documentation on contents and laundry jobs
• Communicate job progress and completion with Managers, Team Leaders, customers, and insurance adjustors/carriers
• Act as the main point of contact for the homeowners throughout assigned jobs
• Maintain and create good relationship with insurance carriers and vendors
• Complete work for catastrophic events
• Follow the Paul Davis Values, Vision, Mission, and 10 Serving Basics
• Attend industry related trainings
• Other Duties as assigned

Benefits

• 401(k)
• Dental insurance
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED