Lead Conference Assistant – Summer 2026

Illinois State•Normal, IL

19d•$15•Onsite

About The Position

Lead Conference Assistants (LCAs) are live-in student positions tasked with assisting the Housing Professional Staff team with training, scheduling, and providing overall leadership to the Conference Assistant (CA) team. LCAs will also assist with various Conference Assistant responsibilities such as front desk management, conference check-in and out, building preparation, and emergency response. Lead Conference Assistants should expect to have a roommate in a double room space throughout the summer.

Requirements

Attend training in April
Available to work from May 9th through August 10th
Pre-enrolled for fall semester classes or registered for summer classes.
Prepared to work extra hours from, Friday, June 12th through Sunday, June 14th for Illinois Special Olympics and not to exceed 28 hours for the scheduled work week.
Adhere to the established dress code
Must be available to work evenings and weekend hours as assigned by supervisor.
2.4 cumulative grade point average at time of application.
Completed at least 24 credit hours at time of appointment.
Good disciplinary standing with the University.
Have at least one semester of residence hall living experience

Nice To Haves

Ability to provide excellent customer service experience to all guests
Ability to think critically on the job and problem-solve as needed
Ability to multitask and be flexible
Ability to maintain confidentiality
Attention to detail
Have a positive attitude
Able to work as part of a team
Organizational and communication skills
Strong work ethic and leadership skills

Responsibilities

Assist in scheduling and monitoring the day-to-day work of the Conference Assistant team.
Ensure that all conference check-ins and check-outs are staffed appropriately.
Work with Conference Assistants to update and maintain bulletin boards and directional signs in the residence halls.
Meet and communicate regularly with University Housing Services Professional Staff.
Present a good image of Illinois State University. Assist in setting a standard of customer service excellence for guests and visitors.
Assist in acquainting conference sponsors with conference policies, procedures, facilities, and emergency procedures.
Be available to conference participants, respond to needs and concerns, and make referrals when necessary.
Responsible for building safety and security.
Assist in the implementation of emergency procedures.
Serve in response rotation for front desk shift coverage.
Assist with other duties and projects as assigned by the supervisor