Lead Concierge

The Moorings Park Institute Incorporated•Naples, FL

13h•Onsite

About The Position

Moorings Park is looking for a Lead Concierge. The Lead Concierge greets those entering the facility, validates and communicates the nature of their visit and completes a variety of administrative assignments. The Lead Concierge ensures the highest level of resident satisfaction by providing services and information the residents request within the guidelines of the community. This position proactively anticipates the needs of the residents so a solution can be offered before requested, personalizing the delivery of the service to meet the specific needs of each resident.

Requirements

Excellent oral and written communication skills in the English language required
During emergencies or natural disasters may be required to be on duty for the duration of the disaster.
High school diploma or equivalent
Three to twelve months working as a receptionist or concierge preferably in the hospitality field or related position

Nice To Haves

Supervisory experience preferred
Ability to provide exceptional hospitality services & skilled in service-recovery.

Responsibilities

Creates and maintains schedules for all Concierges.
Supervises the work of all Concierges and provides each with appropriate feedback.
Acknowledge and greet all residents, guests and team members with utmost courtesy and urgency. Ensure visitors sign in; validate the nature of their visit and notify resident or team member of the visitor. Provide high levels of resident engagement.
Answer phones and other communication devices promptly and transfer messages to the appropriate party. Handle inquiries and release information in accordance with established policies and procedures.
Clearly communicate emergency information including fire, severe weather, missing person to residents, guests and team members using community procedure.
Perform administrative tasks for supervisor, residents and guests as requested.
Receive and ensure distribution of mail and other deliveries to the appropriate residents or department. When desk coverage is available, deliver packages and perishables to resident homes.
Be knowledgeable of local current attractions or events and offer recommendations and personal services that may include, but not limited to, restaurant reservations, recreation requests, doctor appointments, floral orders, dry cleaning, etc., for residents and visiting guests. The information provided may include maps, literature, and other materials.
Remind residents of scheduled reservations and other events. Maintains RSVP list for resident and partner events. Assist residents with sign-up sheets and filling out community forms. Responsible for accepting reservations for use of rooms and for guest rooms per community procedure.
Submits work orders, housekeeping requests and IT requests as needed.
Responsible for keeping work area clean, orderly, and safe at all times.
Open and close the concierge desk and properly secure all files, keys, and equipment.
Receive inquiries and release information in accordance with established policies and procedures.
Practice exemplary public relations and customer service with all contacts, to enhance the positive image of Moorings Park.
Maintain awareness of the community residents and interactions and report any abnormal behaviors or concerns immediately to a supervisor or transitions team.
Comply with applicable federal, state, and local laws, rules, and regulations; maintains knowledge of and follows all company policies and procedures.
Obtain knowledge and demonstrate the principles of Moorings Park, person directed care and successful aging philosophies and their inherent core values of commitment, respect, compassion, dedication, teamwork, and quality. Team members will support, actively participate, and act in accordance with the principles of the Moorings Park service culture and be familiar with and fluent in the language and service pillars of Moorings.