Lead Concierge/Manager

APC HOSPITALITY LLC•North Bergen, NJ

1d•Onsite

About The Position

The lead concierge/manager oversees all shifts and services provided. Along with their staff, they ensure the smooth and safe operation of the building. Visitors, package deliveries, move ins/outs, daily activities are examples of information tracked in the building’s property management computer software by the concierge team. The lead concierge/manager oversees all staff. Using clear communication skills, the lead concierge/manager will report incoming visitors to residents and direct visitors to appropriate unit or building location. In a professional manner, residents are to be notified when their packages/mail/shipment have arrived and deliver them to units upon request if applicable. Using clear and concise communications the lead concierge/manager will answer and dispatch incoming calls or requests. They must be able to multi-task and manage resident/administrative requests while providing a welcoming experience to all who enter the building. Lead concierge/manager must be able to professionally interact with building vendors, residents and building management.

Requirements

High school diploma or equivalent required.
1-5 years of hospitality/customer service.
Microsoft Office experience.

Nice To Haves

1 year of office/administrative experience.
1 year of managerial high-end residential or hotel experience.
Knowledge of Carson and/or BuildingLink software.

Responsibilities

Experience leading and training a team and oversee all APC service functions.
Ability to monitor and maintain performance/service levels.
1-5 years of hospitality/customer service experience.
Adhere to APC location site Standard Operating Procedure (SOP) and site training.
Well groomed, professional appearance, clear communication skills with an approachable demeanor.
Comfort using communication technology (i.e., handheld radios, telephones, computers, etc.).
Internet and social media research.
Microsoft Office experience.
Knowledge of/or willingness to, learn the area and local activities in both NJ and NY.
Understanding of confidentiality as it relates to APC, Location Site Property Managers, Co Workers, Residents, and their guests/vendors.
Ability to execute APC menu of provided services in a timely manner with minimal oversight.
Ability to independently navigate and troubleshoot unpredictable situations that may arise including minor maintenance issues.
Ability to think preemptively and provide preemptive service.
Physical demands described in this job description must be met to perform essential job functions.
All other duties as assigned.