Lead Concierge/Receptionist

Chandler Hall Health Svcs•Newtown Township, PA

5d•Onsite

About The Position

Chandler Hall, a non-profit, Quaker facility, provides high-quality care for older adults in Newtown, Bucks County, and offers a wide spectrum of services for individuals at all stages of the aging process including Community Living, Personal Care, Home Hospice, Independent Living, Respite Care, and Skilled Nursing Care. The Lead Concierge provides excellent customer service to residents, visitors, families and staff. This role serves as the full time front desk concierge/receptionist and is responsible for overseeing the part time and per diem front desk staff for all aspects of communication, training with documentation and schedule coordination. They will serve as the point of contact as a resource and ensures the front desk policies and procedures are up to do date and communicated. This role will ensure adequate coverage at the front desk each day from 9am-9pm with the pool of reception staff employees.

Requirements

Must have excellent customer service skills and experience.

Nice To Haves

Supervisory experience strongly preferred.

Responsibilities

Provide excellent customer service to residents, visitors, families and staff
Oversee the part time and per diem front desk staff for all aspects of communication, training with documentation and schedule coordination
Serve as the point of contact as a resource
Ensure the front desk policies and procedures are up to do date and communicated
Ensure adequate coverage at the front desk each day from 9am-9pm with the pool of reception staff employees.