Receptionist/Concierge

Covenant Living Communities and Services•Bixby, OK

1d•$13 - $15•Onsite

About The Position

We Are Inspired to Serve. Join us! Covenant Living of Bixby is seeking a Full-Time Concierge responsible for the daily office duties and customer service for our Residents, staff and visitors. The position has a variety of other duties including answering phones, scheduling maintenance & transportation, creating flyers & business forms in a manner that promotes Covenant Living in a positive, professional way. In this role, the Receptionist will: Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately. Monitor emergency system, directs staff to emergent situations, assist with monthly fire drills, call emergency personnel as appropriate, completes resident checks as appropriate to specific desk Greet all visitors and see that they are directed to the appropriate department or individual who can assist them, ensuring that Assisted Living Care Givers/visitors/contractors sign in and wear appropriate badges according to policy and procedure. Ensure that Concierge/reception desk area are kept clean and organized after each shift. Schedule transportation for doctor appointments, Maintain calendar schedules, create flyers & weekly Highlights. Coordinate and communicate the transportation to Nursing Department weekly. Notify Transportation Driver as necessary to coordinate transportation/Activity trips. Assist residents in signing up for programs and activities and assist Business Office with Resident statements and monthly rent process. Is knowledgeable about all office equipment and monitors equipment, reports supply need and issues to HR/Business Office Manager. Receive packages and assiste UPS, FedX with individual Resident deliveries when necessary & inform residents/staff of packages to pick up. Manage maintenance requests through Worxhub ,input requests into system, and communicates to appropriate staff urgent or emergent situations. Complete Ancillary charge sheets and collect forms weekly from dining areas in accordance with procedure. Support other departments with clerical needs as assigned by the HR/Business Office Manager. Support team members with shift coverage and or updates when necessary for Weekend Per-diem staff. Balance cash receipts for employee & guest meal tickets and maintain daily deposits during the rent check collections and hand off to the HR/Business Office Manager to process and review all outstanding payments by the 20th of the month.

Requirements

High school education or equivalent.
One year of clerical experience , Assisted & Residential knowledge is helpful.
Highly organized, detail oriented, good customer service and communication skills both verbal and written in English.
Pleasant personality and telephone voice.
Ability to remain calm in an emergency situation.
Complete confidentiality when circulating general information.
Knowledge of computers, and other programs including Microsoft Office Suite.
Interest in and desire to work with older adults.

Responsibilities

Answer all telephone calls as quickly as possible in a polite, personal, and friendly manner. Transfers calls appropriately.
Monitor emergency system, directs staff to emergent situations, assist with monthly fire drills, call emergency personnel as appropriate, completes resident checks as appropriate to specific desk
Greet all visitors and see that they are directed to the appropriate department or individual who can assist them, ensuring that Assisted Living Care Givers/visitors/contractors sign in and wear appropriate badges according to policy and procedure.
Ensure that Concierge/reception desk area are kept clean and organized after each shift.
Schedule transportation for doctor appointments, Maintain calendar schedules, create flyers & weekly Highlights.
Coordinate and communicate the transportation to Nursing Department weekly.
Notify Transportation Driver as necessary to coordinate transportation/Activity trips.
Assist residents in signing up for programs and activities and assist Business Office with Resident statements and monthly rent process.
Is knowledgeable about all office equipment and monitors equipment, reports supply need and issues to HR/Business Office Manager.
Receive packages and assiste UPS, FedX with individual Resident deliveries when necessary & inform residents/staff of packages to pick up.
Manage maintenance requests through Worxhub ,input requests into system, and communicates to appropriate staff urgent or emergent situations.
Complete Ancillary charge sheets and collect forms weekly from dining areas in accordance with procedure.
Support other departments with clerical needs as assigned by the HR/Business Office Manager.
Support team members with shift coverage and or updates when necessary for Weekend Per-diem staff.
Balance cash receipts for employee & guest meal tickets and maintain daily deposits during the rent check collections and hand off to the HR/Business Office Manager to process and review all outstanding payments by the 20th of the month.