Lead Clinical Applications Administrator

Poarch Band of Creek Indians•Atmore, AL

7d•Onsite

About The Position

We are looking for motivated professionals who thrive on flexibility, take ownership through accountability, and are driven by a passion for innovation. In this role, you will have the opportunity to contribute your expertise, adapt to evolving challenges, and deliver impactful results that support our mission and goals. By fostering creative solutions and embracing new opportunities, you will play a key role in shaping a dynamic and forward-thinking environment. The Lead Clinical Applications Administrator is a professional staff member responsible for serving as the subject matter expert (SME) for all software applications used in Tribal health operations, including RPMS, Dentrix, ScriptPro, Cerner, and others. This position is responsible for the ongoing support, optimization, and alignment of clinical applications with user needs, while also ensuring compliance with organizational IT standards and practices. The role supervises the Health IT Support Services Technicians assigned to the clinic. This position serves as the bridge between clinical end users, third-party vendors, and the broader IT department. This job description is not an all-inclusive list of the duties and responsibilities of this position. PCI Employees are expected to perform all duties and responsibilities necessary to meet the goals and objectives of applicable programs and departmental objectives, as assigned. Professional Staff of the Poarch Creek Indians will consistently demonstrate the abilities to influence, innovate, flex their style, and problem solve along with a strong commitment to embodying the core values of the Poarch Creek Indians, which include Perseverance, Opportunity, Accountability, Respect, Culture, and Honesty.

Requirements

Bachelor’s degree in Information Technology, Computer Science, Management Information Systems, or a related field is preferred.
Three (3) years of professional experience administering enterprise applications and systems, including implementation of system patches and upgrades and troubleshooting complex application or infrastructure issues within a multi-system environment with at least one (1) year of experience in a clinical or healthcare environment.
Certified Associate in Healthcare Information and Management Systems (CAHIMS) credential required.
Verifiable employment experience supporting clinical information systems in a healthcare environment required. Experience in Native American clinical facilities is preferred.
Hands-on experience with RPMS and Cerner systems required.
Familiarity with Dentrix and ScriptPro is preferred.
Ability to work odd and irregular hours, as needed.
Must successfully pass the required criminal and character background check.
Must possess a valid state driver’s license and insurable driving record according to Tribal insurance guidelines.
Ability to travel and participate in required training, leadership development, and other events.
Ability to perform all duties and responsibilities of this position adequately and successfully.

Nice To Haves

Verifiable employment experience supporting clinical information systems in a healthcare environment required. Experience in Native American clinical facilities is preferred.
Familiarity with Dentrix and ScriptPro is preferred.

Responsibilities

Serves as the primary application administrator and subject matter expert (SME) for all health clinic software platforms, including RPMS, Dentrix, ScriptPro, Cerner, and all other systems deployed within the clinical environment.
Supervises and supports IT Support Services Technicians assigned to the clinic, including making daily work assignments, coordinating schedules, mentoring staff, and overseeing service quality. This supervision is performed in conjunction with the IT Support Services Manager, who retains formal management responsibility of the assigned IT Support Services Technicians. The IT Support Services Technicians will rotate in and out of the Tribal Health Clinic on a regular basis to ensure that all IT Support Services Technicians can perform the duties required at the clinic.
Coordinates application updates, patches, and configurations changes with software vendors, Indian Health Services (IHS), and internal IT teams to maintain system reliability and performance.
Provides direct end-user training on clinical application features, workflows, and tools; develop documentation and job aids; and facilitate vendor-led instruction sessions as needed.
Troubleshoots, documents, and resolves application-related issues through collaboration with vendors, IHS support personnel, and internal teams.
Manages user roles, security permissions, and access controls for all supported systems in alignment with HIPAA, organizational policies, and IT security standards.
Maintains and updates system documentation, workflow diagrams, and standard operating procedures (SOPs) to ensure continuity of knowledge and regulatory compliance.
Participates in disaster recovery planning and testing for clinic application systems in coordination with the IT Security and Engineering Services teams.
Collaborate with IT Development staff to support clinic-specific reporting and dashboard requests, including data sourcing, formatting, and delivery.
Works closely with the Enterprise Systems Services team and Engineering Services team to identify opportunities for process automation, systems integration, and performance improvements.
Provides supplemental coordination with the IT Support Services team in cases where additional technical support is required at the clinic.
Represents the IT Department in Health & Human Services meetings and other forums related to clinical applications and technology support.
Performs other duties as assigned by the appropriate person.