Lead Client Experience Manager

Phreesia

21h • $230,000 - $270,000 • Remote

About The Position

We are seeking a digital media leader with strong communication and problem-solving skills to join us as a Lead Client Experience Manager on our Network Solutions team (Learn more about Network Solutions at https://networksolutions.phreesia.com/) In this client-facing role, you will work with digital advertising agency buyers and Life Science companies to demonstrate the value that Phreesia could provide to their brands. You will lead a team and work cross-functionally to deliver successful, effective, targeted patient engagement and/or HCP digital campaigns. We are the perfect next step in your career if you are working in the pharmaceutical agency/media world and are ready to advance your career in new directions. This is a work-from-home position with the expectation that you live within the New York City/commutable area to meet internally or with clients on a weekly basis.

Requirements

• Bachelors Degree and 8+ years of experience of account or client facing experience in digital sales, media or creative agencies, healthcare publishing, or digital advertising
• Healthcare experience required; Point of Care, Out of Home, Programmatic, Pharmaceutical (DTC and/or HCP) and/or OTC experience highly valued
• Expertise with digital media vernacular and measurement
• Proven people management and leadership experience
• Enthusiasm to connect with clients within the NYC area as well as occasional travel to clients outside of the NYC area
• Expertise to create client presentations that impress and lead to securing new business

Responsibilities

• Generate new business with media buying agencies/AORs/Life Science companies for appropriate brands that have patient and/or HCP-facing strategic imperatives
• Cultivate thoughtful relationships to provide engagement solutions/media solutions to align with our clients' marketing strategies
• Navigate with a great deal of independence to negotiate and increate opportunities to hit sales goals
• Prepare/present capabilities presentations and product demonstrations
• Lead strategic initiatives internally and externally that will help drive innovation and contribute to corporate goals
• Develop strategic and creative account plans for managing agencies/ Life Science companies and their respective brand opportunities
• Lead and manage a high performing team of ~4 Client Experience Managers/Associates as you contribute to team goals

Benefits

• 100% Remote work + home office expense reimbursements
• Competitive compensation
• Flexible PTO + 8 company holidays
• Monthly reimbursement for cell phone + internet + wellness
• 100% Paid 12-week parental leave to our U.S. employees, as well as a generous parental benefit to our employees in Canada
• Variety of insurance coverage for people (and pets!)
• Continuing education and professional certification reimbursement
• Opportunity to join an Employee Resource Group

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees