Client Experience Lead
About The Position
The Client Experience Lead ensures that every Neighborhood LTC Pharmacy client experiences a smooth, reliable, and high-touch journey from onboarding through long-term partnership. This role serves as the operational backbone of the Client Experience program, executing onboarding and engagement processes, coordinating across internal teams, and supporting both clients and local pharmacy teams. The Client Experience Lead reinforces trust, clarity, and consistency so that caregivers and providers can focus on delivering safe, dignified care to individuals with Intellectual and Developmental Disabilities (IDD). The Client Experience Lead does not replace local pharmacy relationships. Instead, this role strengthens them by reducing friction, improving communication, and ensuring follow-through.
Responsibilities
- Client Onboarding & Implementation
- Client Engagement & Ongoing Success
- Client Support & Issue Coordination
- Cross-Functional Collaboration
- CRM & Process Execution
- Feedback, Insights & Reporting
- Training Support & Representation
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
11-50 employees
