Lead Chronic Clinical Liaison- Optum Infusion

UnitedHealth Group•Farmingdale, NY

10d

About The Position

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together. The Clinical Nurse Liaison, RN is responsible for patient education and strategic oversight in support of our sales strategy. This RN will work directly with sales to process Optum infusion referrals within the hospital system, serve as a key resource and effectively anticipates the needs of the customers and patients to develop solutions for their needs. This position requires sales training as directed by the Regional Sales Director.

Requirements

Current, unrestricted RN license in the state of practice
2+ years of experience working with laptops and/or tablets – including the ability to type and talk at the same time and toggle between multiple applications
1+ year in Clinical Liaison role
1+ year of leadership and/or management experience
1+ year of clinical educator experience
Meets Expectations on most recent Common Review
Demonstrate effective communication and teaching skills with patients, family members, and other staff members
Demonstrate understanding of business goals and sales strategy to build upon
Demonstrate ability to solve complex problems and develop innovative solutions
Demonstrate ability to work autonomously, managing own workload and seeking out opportunities to expand service opportunities
Driver’s License and access to a reliable transportation
Travel within local assigned territory up to 50%25; minimal overnight travel to occur

Nice To Haves

2+ years of home healthcare experience
1+ year of sales and customer service experience
Knowledge of the Infusion Nursing standards (INS) and nursing process

Responsibilities

Conduct welcome calls and provide patient education on therapy, monitoring, and side effects; ensure patient is provided with the updates and tools they need for successful infusions both during our intake process and once on service
Maintain and grow provider relationships and provide responsive customer service with assigned accounts
Conduct initial clinical assessment based on clinical information provided
Assist in creating letters of medical necessity as well as provide assistance the office/patient with the necessary clinical evidence to overturn a denial
Assist sales representatives in ensuring assigned referrals result in a start of care
Manage clinical and account liaison team providing leadership/mentorship through regular 1:1 check ins and development calls
Lead regular cadence of meetings to foster a positive team culture and learn from best practices
Facilitate, along with Sales RRVP, all hiring, training and onboarding of Clinical Liaisons and maintain ongoing competency checkoffs as required
Field training and coaching by working alongside liaisons as determined by sales leadership team
Collaborate with regional leadership on development of growth strategies and initiatives
Manage metrics associated with defined roles and responsibility