Lead Childrens Waiver Coordinator

THE RESOURCE EXCHANGE • Colorado Springs, CO

4d • $25 - $26 • Hybrid

About The Position

The Lead, Children’s Waiver Coordinator provides critical support to the Supervisor and a team of up to 15 staff within the Case Management Agency (CMA) department. This role serves as a subject matter expert in Medicaid waivers for children with disabilities and complex needs, offering coaching, mentoring, quality assurance, and compliance oversight. The Lead plays a central role in training, implementing change initiatives, and fostering TRE’s inclusive and mission-aligned culture. This position maintains a strong foundation in Medicaid Waiver knowledge including Children with Complex Health Needs (CwCHN), Children’s Habilitation Residential Program (CHRP), and Children’s Extensive Support (CES), helping ensure regulatory compliance and family-centered practices across service coordination. Please note: Waiver availability, eligibility criteria, funding, and services may evolve based on state and federal policy. Coordinators must remain informed and flexible, helping families through any transitions or policy changes.

Requirements

• In-depth knowledge of children’s Medicaid waiver programs and long-term services and supports (LTSS).
• Excellent communication and interpersonal skills with the ability to work effectively with children, families, and professionals.
• High level of cultural competence and emotional intelligence.
• Ability to work independently and organize complex tasks under time-sensitive deadlines.
• Strong data entry and documentation skills; accuracy and confidentiality required.
• Technologically fluent: able to use Microsoft 365, Apple/iOS devices, cloud-based systems, and state-managed electronic databases.
• Willingness to take initiative, offer creative problem-solving, and stay committed to person-centered best practices.
• Minimum: Bachelor’s degree. Equivalent experience with LTSS populations, Medicaid Waivers, or working with children with disabilities or a combination of education and experience may be considered in lieu of degree.
• A reliable vehicle, valid Colorado driver’s license (unless part of an active military family), and proof of insurance with minimum preferred liability coverage of $100,000/$300,000/$100,000

Nice To Haves

• Preferred: Previous experience with Medicaid waivers (CHCBS, CES, CLLI, CHRP), developmental disability services, or pediatric medical case management.

Responsibilities

• Serve as the primary contact for assigned families, fostering respectful, collaborative, and supportive relationships.
• Conduct comprehensive needs assessments and service plan development in compliance with HCPF and TRE standards.
• Utilize person-centered planning techniques to create individualized case plans and ensure timely updates and reassessments.
• Coordinate with providers, therapists, educators, and medical teams to align services and avoid duplication or gaps in care.
• Communicate clearly with families about waiver programs, rights, available supports, and responsibilities.
• Stay informed on all HCPF waiver updates, procedures, and policies, providing timely guidance and support during changes.
• Monitor utilization of authorized services, ensuring they meet the child’s health and safety needs while remaining within regulatory limits.
• Attend team meetings, trainings, and statewide webinars to maintain compliance and professional knowledge.
• Utilize Predictive Index (PI) tools to understand individual work styles, support team collaboration, and contribute to TRE’s culture of self-awareness and development.
• Document all contacts, plans, assessments, and actions thoroughly and accurately in electronic databases and state systems.
• Conduct in-person visits at homes, schools, and community locations, and maintain flexibility in work location and hours.
• Case Management: Provide case management services to children enrolled in the Children's Habilitation Residential Program (CHRP) and Department of Human Services (DHS).
• Waiver Knowledge: Maintain a thorough understanding of all children's waivers.
• Meeting Attendance: Attend DHS and wrap-around meetings for children enrolled in both DHS and CHRP.
• Expertise and Support: Accompany Service Coordinators (SCs) to DHS meetings to provide expertise and support.
• Collaboration: Work closely with the DHS liaison to support families, Children's Waivers SC's, DHS caseworkers, and children.
• Team Coverage: Provide coverage for team members when necessary.
• Shadowing: Shadow SCs to gain insights and provide guidance.
• Training and Leadership Support: Provide training and support to the team around CHRP and DHS practices.
• Transition Support: Offer CHRP transition support to children transferring to and from other waivers.
• Provide temporary coverage for absent team members to maintain continuity of services.
• Participate in internal workgroups, strategic initiatives, and quality improvement activities.
• Engage in career planning, coaching, and personal development using resources such as the Predictive Index and TRE’s performance development framework.
• Adapt to last-minute changes in state and company policy or case needs with professionalism and agility.
• Support TRE’s mission and uphold organizational values in all duties and decisions.
• Perform other related duties as assigned to promote child and family wellbeing.

Benefits

• Health, dental, vision, employer-paid life and short-term disability, voluntary life, long-term disability, 401K with employer contributions, pet insurance, additional supplemental insurance options, flexible work environment, training and growth opportunities, workgroup participation, public student loan forgiveness eligibility, mileage reimbursement, and more.
• Health, dental, vision, Lifestyle Spending Account, and even pet insurance.
• Real Flexibility: Adaptable schedules to support a healthy work-life balance.
• Half-Day Fridays: Start your weekend early, every week.
• Generous Time Off: PTO, paid holidays, and your birthday off.
• Public Student Loan Forgiveness: We’re a qualifying employer.
• Volunteer Hours: Get paid to give back to your community.
• Growth & Development: Advance your career through leadership training and cross-functional collaboration.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees