Children's Waiver Coordinator

THE RESOURCE EXCHANGE•Colorado Springs, CO

5d•$22 - $23•Hybrid

About The Position

Join a Winning Team Supporting Children and Families through Colorado’s Waiver Programs! The Resource Exchange (TRE) At TRE, we don’t just provide services — we transform lives. Our work with Children’s Waiver Programs is especially impactful, helping young individuals with developmental delays or disabilities access the support they need to thrive at home and in their communities. This commitment to meaningful service has earned us recognition as one of Colorado’s Best Workplaces for five consecutive years. But don’t just take our word for it: “The work we do with families through the waivers is life-changing. I feel proud to be part of a team that truly listens, advocates, and empowers.” — Current TRE Staff Member, November 2024 Why TRE is the Place for You: • Make an Impact with Children’s Waivers: Help children and their families access essential services through waivers like the Family Support, Children’s Extensive Support (CES), and Children with Life-Limiting Illness Waivers. You’ll make a lasting difference in their daily lives and futures. • Empower Families: Partner directly with caregivers, medical teams, and schools to ensure every child receives person-centered, family-driven care. • Build Inclusive Communities: Work with purpose to strengthen inclusion and access in El Paso, Pueblo, Teller, and Park counties. • Thrive in a Positive Work Culture: TRE is consistently recognized for its supportive, collaborative, and mission-driven work environment. Who We Are: At The Resource Exchange, our 400+ dedicated professionals support more than 12,000 individuals — with a special focus on children, youth, and families navigating Colorado’s developmental and long-term support systems. Our Children’s Waiver teams are passionate about providing holistic, flexible, and culturally responsive care coordination that meets families where they are. What We Offer: • Comprehensive Benefits: Health, dental, vision, Lifestyle Spending Account, and even pet insurance. • Real Flexibility: Adaptable schedules to support a healthy work-life balance. • Half-Day Fridays: Start your weekend early, every week. • Generous Time Off: PTO, paid holidays, and your birthday off. • Public Student Loan Forgiveness: We’re a qualifying employer. • Volunteer Hours: Get paid to give back to your community. • Growth & Development: Advance your career through leadership training and cross-functional collaboration. Come Make a Difference. When you join TRE, you’re joining a team that believes in the potential of every child and the strength of every family. If you’re passionate about service, advocacy, and helping others thrive — we want to hear from you. Apply today and help shape a better future through Children’s Waivers. The Children’s Waiver Coordinator provides essential case management to children and families enrolled in Colorado Medicaid Waiver programs through the Department of Health Care Policy and Financing (HCPF). This includes: Children with Complex Health Needs (CwCHN) Waiver: For children with significant medical needs who are at risk of institutional care. (Previously known as CHCBS and CLLI) Children’s Habilitation Residential Program (CHRP) Waiver: For children and youth with intellectual or developmental disabilities requiring out-of-home placement and children with severe emotional disturbance; children and youth with intellectual disability, developmental delays, or Severe Emotional Disturbance. Children’s Extensive Support (CES) Waiver: For children with intensive behavioral or medical needs requiring 24/7 supervision. The Children’s Waiver Coordinator partners with families, providers, and community organizations to develop person- and family-centered service plans that address each child’s unique strengths, goals, and needs. Coordinators help navigate eligibility processes, secure funding and services, and adapt support based on program changes and family circumstances. Please note: Waiver availability, eligibility criteria, funding, and services may evolve based on state and federal policy. Coordinators must remain informed and flexible, helping families through any transitions or policy changes.

Requirements

In-depth knowledge of children’s Medicaid waiver programs and long-term services and supports (LTSS).
Excellent communication and interpersonal skills with the ability to work effectively with children, families, and professionals.
High level of cultural competence and emotional intelligence.
Ability to work independently and organize complex tasks under time-sensitive deadlines.
Strong data entry and documentation skills; accuracy and confidentiality required.
Technologically fluent: able to use Microsoft 365, Apple/iOS devices, cloud-based systems, and state-managed electronic databases.
Willingness to take initiative, offer creative problem-solving, and stay committed to person-centered best practices.
Minimum: Bachelor’s degree. Equivalent experience with LTSS populations, Medicaid Waivers, or working with children with disabilities or a combination of education and experience may be considered in lieu of degree.
A reliable vehicle, valid Colorado driver’s license (unless part of an active military family), and proof of insurance with minimum preferred liability coverage of $100,000/$300,000/$100,000

Nice To Haves

Previous experience with Medicaid waivers (CHCBS, CES, CLLI, CHRP), developmental disability services, or pediatric medical case management.

Responsibilities

Serve as the primary contact for assigned families, fostering respectful, collaborative, and supportive relationships.
Conduct comprehensive needs assessments and service plan development in compliance with HCPF and TRE standards.
Utilize person-centered planning techniques to create individualized case plans and ensure timely updates and reassessments.
Coordinate with providers, therapists, educators, and medical teams to align services and avoid duplication or gaps in care.
Communicate clearly with families about waiver programs, rights, available supports, and responsibilities.
Stay informed on all HCPF waiver updates, procedures, and policies, providing timely guidance and support during changes.
Monitor utilization of authorized services, ensuring they meet the child’s health and safety needs while remaining within regulatory limits.
Attend team meetings, trainings, and statewide webinars to maintain compliance and professional knowledge.
Utilize Predictive Index (PI) tools to understand individual work styles, support team collaboration, and contribute to TRE’s culture of self-awareness and development.
Document all contacts, plans, assessments, and actions thoroughly and accurately in electronic databases and state systems.
Conduct in-person visits at homes, schools, and community locations, and maintain flexibility in work location and hours.
Provide temporary coverage for absent team members to maintain continuity of services.
Participate in internal workgroups, strategic initiatives, and quality improvement activities.
Engage in career planning, coaching, and personal development using resources such as the Predictive Index and TRE’s performance development framework.
Adapt to last-minute changes in state and company policy or case needs with professionalism and agility.
Support TRE’s mission and uphold organizational values in all duties and decisions.
Perform other related duties as assigned to promote child and family wellbeing.