Lead Case Manager (Warrior Support Program)

ENDEAVORS • Jacksonville, FL

6d

About The Position

Endeavors is seeking a compassionate and experienced Lead Case Manager to join our Warrior Support Program, which supports K9s For Warriors by addressing the social and mental wellness needs of veterans awaiting placement with a service animal. This role is ideal for a dynamic, mission-driven professional who thrives in a collaborative, fast-paced environment and is passionate about veteran services. As the Lead Case Manager, you will supervise case management staff, coordinate service delivery, oversee suicide risk screening and intervention, and manage key program data. This position also plays a critical role in ensuring effective referrals, engaging community partners, and supporting veterans as they prepare for the intensive, on-campus K9 training program. You will lead efforts to meet program performance goals and continuously improve service delivery processes.

Requirements

• EDUCATION: Bachelor’s Degree in Social Work, Sociology, Psychology or related field; Master’s Degree preferred.
• Minimum 3 years of case management experience, including at least 1 year in a supervisory or leadership role.
• Familiarity with suicide prevention practices and trauma-informed care is essential.
• Experience collaborating with public health, social services, and veteran-serving organizations.
• Strong leadership, interpersonal, and problem-solving skills.
• Proficiency in case management and electronic recordkeeping systems.
• Employees in this role must be able to work in environments that involve continuous contact with K9s and other service animals.
• LICENSES: Driver’s License with clear record required.
• VEHICLE: Must have daily use of a vehicle without prior notice.
• OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates. Must be available and willing to work nights, weekends and holidays as required to meet business needs. Must not pose a direct threat or significant risk of substantial harm to the safety or health of himself/herself or others.

Nice To Haves

• Experience working with veterans is highly preferred.

Responsibilities

• Provide supervision, training, and mentoring to case management staff.
• Oversee client intake, caseload distribution, and ensure high-quality documentation and service planning.
• Maintain confidentiality and secure handling of sensitive client information.
• Set performance goals, conduct evaluations, and support professional development of direct reports.
• Facilitate case reviews, team meetings, and staff training sessions.
• Manage a personal caseload as needed, providing direct case management services
• Monitor the effectiveness of referrals to ensure veterans receive appropriate services
• Act as liaison with K9s For Warriors, behavioral health providers, and other community partners.
• Maintain and update a comprehensive library of community and support resources.
• Support clinical collaboration with K9s For Warriors regarding risk management and crisis response.
• Assist in program evaluation and improvement efforts.
• Track performance metrics and ensure compliance with grant deliverables and reporting requirements.
• Support funder compliance and contribute to narrative and data reporting for grants
• Provide outstanding service by placing veterans and their families at the center of all interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees