Lead Case Manager

VQ•Fort Worth, TX

About The Position

The Lead Case Manager plays a pivotal role in coordinating and overseeing the provision of comprehensive case management services to children in care and their families/sponsors. The Lead Case Manager will lead a team of case managers, case aides and in some instances an Assistant Lead Case Manager. This position will provide guidance, support, and supervision to ensure the delivery of high-quality case management services. The Lead Case Manager’s responsibilities will include assessing children needs, developing individualized service plans, coordinating resources, child advocacy, and monitoring progress towards reunification or program discharge. Additionally, the Lead Case Manager will collaborate with internal and external stakeholders to facilitate access to necessary services and promote positive outcomes for children in care.

Requirements

Strong management, organizational and leadership skills.
Excellent interpersonal communication skills with ability to listen actively.
Commitment to professional development and proactive research.
Ability to work independently and as part of a team.
Strong computer skills (Microsoft Office, Google Workspace, Google Drive) with the ability to learn new software.
Proficient in reading, interpreting and applying ORR P&P.
Master’s degree in behavioral services, human services, or social service field or;
A bachelor’s degree and at least 3 years progressive employment experience that demonstrates supervisory and case management experience.
Must be 21 years of age or older.
Cleared tuberculosis test results.
Must be able to pass a drug test.
Must be able to provide proof of required vaccinations.
Cleared background checks from appropriate entities, including Child Abuse and Neglect and FBI criminal background.
Obtain and maintain CPR/First Aid and Crisis Prevention Intervention (CPI) certification.
Must have a valid driver’s license and be eligible to drive to facilitate program services as required.

Nice To Haves

ORR Case Management experience is highly preferred.
Bilingual in English and Spanish is preferred.
Flexible schedule (evening, weekends, holidays) to facilitate program services.

Responsibilities

Coordinate case management activities, ensuring safe and timely child release.
Supervise both internal and external case management staff.
Train and oversee case managers to comply with ORR standards, supporting child intake and discharge processes.
Maintain documentation according to VisionQuest, State, and Federal standards, checking for accuracy before submission.
Handle a small number of complex cases directly; assist in case closure as needed.
Maintain ongoing communication with ORR for quick child release.
Serve as the main contact for ORR inquiries related to case management.
Keep regular communication with external parties such as case coordinators, child attorneys, and advocates.
Organize "Know Your Rights" presentations with pro bono attorneys.
Manage initial placements and transfer requests, including reviewing child transfer referrals.
Arrange necessary travel for staff for child reunification or transfers, including booking flights, hotels, and cars.
Ensure case managers organize prompt travel for children being released.
Oversee departmental compliance with regulations.
Generate and submit case management reports to both internal and external stakeholders.
Maintain a daily updated case status list to track progress.
Document all case management actions and communications as required by ORR.
Conduct monthly audits and additional monitoring according to policies and ORR UC Portal requirements.
Build a positive culture emphasizing growth, teamwork, collaboration, and trauma-informed care.
Train, supervise, and evaluate team performance to maximize effectiveness.
Coordinate and oversee ongoing staff training to meet state and federal requirements.
Collaborate with the Program Director and Assistant Program Director to address performance issues through corrective action plans or disciplinary memos.
Facilitate and organize case staffing or treatment team meetings, ensuring appropriate attendance.
Ensure participation in all departmental and program meetings for up-to-date information and adherence to policy changes.
Enhance communication and coordination with management team members, leadership, and corporate personnel for overall success.
Commit to personal growth and development as a leader, setting an example through self-awareness and skill enhancement.
Handle after-hours on-call responsibilities and conduct unannounced visits to motivate and support the team in service integration and program improvements.
Other tasks and responsibilities as assigned by supervisors.