Lead Business Systems Analyst

Deloitte•San Jose, CA

38d

About The Position

Deloitte Services LP seeks a Lead Business Systems Analyst in San Jose, California Work You'll Do Ensure that business needs are clearly understood and that the technology implemented meets the needs and expectations of the business. Interact directly with technical leads and project managers to understand functional and technical requirements and underlying business drivers and issues. Anticipate technical constraints and limitations. Understand and translate business requirements into effective solutions that promote high performance and an optimal user experience. Define customized solutions when necessary to deliver on business requirements. Develop solutions using workflows and triggers. Customize solutions using custom objects, workflows, page layouts, and fields. Build solutions that promote data integrity and apply with project standards. Understand implications of configuration and customization decisions and explain risks, technology costs, and benefits. Support all phases of the development lifecycle including analysis, development, and testing. Spearhead on-going support processes which include system upgrades, release planning, and change control processes. Understand users, roles, profiles, and permission sets for each instance. Create reports, dashboards, and validation rules and provide consultation on how to improve user productivity and support technical design sessions and system integration efforts. Provide insight in managing system configuration specifications, training manuals, and other internal system documentation. Monitor daily progress against project delivery plans and status of deliverables. Will commute within the San Jose, California area to consult with clients concerning the above job duties.

Requirements

Bachelor's (or higher) degree in Computer Science, Management Information Systems, Engineering, Electronic Engineering, or related field (willing to accept foreign education equivalent)
Eighteen (18) months of experience as Lead Business Systems Analyst or related occupation gaining business systems analysis experience.
Position requires eighteen (18) months of experience in the following: performing ServiceNow implementation tasks, including requirements gathering, solution design, configuration, testing, and integration;
developing business strategies and objectives by studying business functions, gathering information, and evaluating output requirements;
eliciting and documenting functional requirements for technical solutions to business issues;
coordinating product testing, analyzing results, and confirming product solution matches the documented business need;
collaborating with application developers, designers, and architects to ensure a shared understanding of the business model and the detailed function requirements and to provide insight into technical designs;
supporting customer implementation and solution development projects by providing business and data analysis;
monitoring progress of projects by tracking activity, resolving issues, recommending actions and providing project management and Business Stakeholders with regular extensive updates on deliverable timeline and project status; and
leading system integration efforts, controlling project scope, coordinating with an offshore team, monitoring project milestones, and change requests.
Less than 10% domestic travel outside of normal commuting distance.

Responsibilities

Ensure that business needs are clearly understood and that the technology implemented meets the needs and expectations of the business.
Interact directly with technical leads and project managers to understand functional and technical requirements and underlying business drivers and issues.
Anticipate technical constraints and limitations.
Understand and translate business requirements into effective solutions that promote high performance and an optimal user experience.
Define customized solutions when necessary to deliver on business requirements.
Develop solutions using workflows and triggers.
Customize solutions using custom objects, workflows, page layouts, and fields.
Build solutions that promote data integrity and apply with project standards.
Understand implications of configuration and customization decisions and explain risks, technology costs, and benefits.
Support all phases of the development lifecycle including analysis, development, and testing.
Spearhead on-going support processes which include system upgrades, release planning, and change control processes.
Understand users, roles, profiles, and permission sets for each instance.
Create reports, dashboards, and validation rules and provide consultation on how to improve user productivity and support technical design sessions and system integration efforts.
Provide insight in managing system configuration specifications, training manuals, and other internal system documentation.
Monitor daily progress against project delivery plans and status of deliverables.