Business Systems Analyst Lead - CX
About The Position
Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us. What Drives Success As a Lead Business Systems Analyst , you will play a key role in the design and implemen t ation of Digital solutions that transform the customer experience. You will work closely with business and technical teams to identify needs , define system requirements , and ensure successful implementation of Commerce and Self-Service solutions .
Requirements
- Bachelor’s degree in Computer Science or related field .
- At least 8 years of SAP Commerce solutions project implementation experience .
- A minimum of 3 years of experience leading full lifecycle SAP Commerce project implementation s .
- S trong functional understanding of B2B Sales processes and concepts.
- Proven experience design ing end-to-end solutions that drive operational efficiencies .
- Demonstrated ability to produce functional specifications for deliverables of varying size, from small enhancements to large projects.
- Strong problem-solving skills, strategic thinking, and proficiency at addressing complex challenges .
- Excellent written and verbal communication skills with the ability to interact effectively with stakeholders at all levels, from end users to senior management.
Nice To Haves
- Working knowledge of SAP Sales and Distribution processes and data structures preferred .
- Working knowledge of middleware solutions and integration con cepts a plus .
- SAP Commerce Cloud Certification a plus .
Responsibilities
- Solution De sign and Delivery - Collaborate with Digital stakeholders to gather, analy z e, and document requirements. Use knowledge of business processes and related systems to design efficient solutions that meet business need s and conform to enterprise standards. Perform system configuration changes and coordinate development efforts .
- Business Process Improvement – Analyze business processes to i dentify inefficiencies, bottlenecks, and opportunities for improvement. Define changes to IT solutions that will improve productivity , reduce operating costs, or enhance the customer experience .
- Testing – Perform unit tests, create test plans , and coordinate testing to ensure solutions meet requirements . Ensure compliance with security and accessibility standards.
- Stakeholder Communication – Act as a liaison between business and IT throughout the entire lifecycle. P rovide regular updates, manage expectations, and ensure all parties are aligned and informed .
- Project Management – Define project timelines and coordinate implementation efforts to ensure projects are delivered on time and within budget. Work with resource managers to secure required resources and facilitate demand planning and workload prioritization.
- Post-Implementation Support – Ensure solutions meet objectives by monitoring system
Benefits
- tuition reimbursement
- medical, dental, and vision insurance
- prescription drug coverage
- 401(k) retirement plan
- short-term disability insurance
- 8 weeks paid birthing leave
- 2 weeks paid bonding leave
- life and long-term disability insurance
- 12 days paid time off
- 2 paid well-being days
- 1 paid volunteer day
- 12 paid holidays
- 3 floating holidays per year
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Number of Employees
5,001-10,000 employees
