Lead Billing Specialist

Beacon Specialized Living•Columbus, OH

About The Position

Beacon is a successful and national behavioral health company providing residential-based services and supports to children and adults Complex Behavioral Health conditions, Severe Mental Illness, Autism, and other compounding medical conditions. All activities related to this position must be delivered in compliance with the company’s policies and procedures, accreditation standards, state and federal licensing requirements, HCBS guidelines, and the contractual requirements of Community Mental Health Agencies and other regulatory bodies. You are expected to be aligned with the goals and mission of the organization, and to perform in accordance with our “I CARE” core values of the organization – Integrity, Compassion, Advocacy, Respect and Excellence.Position Summary:The Lead Billing Specialist oversees daily billing operations to ensure accurate and timely invoicing, payment processing, and account reconciliation. This role provides leadership to the billing team, ensures compliance with organizational policies and regulatory requirements, and supports process improvements that enhance efficiency and financial performance.

Requirements

Associate’s or Bachelor’s degree in Business, Accounting, Finance, or related field preferred.
3+ years of billing experience, with at least 1–2 years in a supervisory or lead role.
Strong knowledge of billing procedures, coding (if healthcare), and reimbursement processes.
Must pass criminal background checks, central registry check (in applicable states) and child abuse registry (in applicable states).
Must complete and pass a drug test, in applicable states.
Must possess a valid Driver’s License and have reliable transportation.
Proficient in speaking, reading and writing the English language.
Approved by state, federal and government entities to work within BSLS programs.
Ability to use office equipment, including BSLS information technology systems.
Must be able to communicate and function in an interdisciplinary team.
Strong computer skills utilizing various software programs and applications.
Excellent oral and written communication skills.
Ability to create professional employee communication materials.
Capable of working well with all levels of the organization.
A professional demeanor.
Demonstrated ability to multi-task.
Ability to work with little daily supervision.

Responsibilities

Always be compliant with all company and regulatory policies and procedures.
Oversee and manage the daily billing workflow, including invoice preparation, charge entry, claims submission, and payment posting.
Ensure all billing is accurate, complete, and submitted within required timelines.
Monitor aging reports and work with staff to resolve denials, discrepancies, and outstanding balances.
Review and approve billing adjustments, write-offs, and corrections.
Supervise, train, and support billing staff; assign workloads and manage performance.
Conduct regular team meetings and provide coaching, feedback, and development opportunities.
Ensure staff compliance with internal procedures, regulatory requirements, and industry best practices.
Serve as the point of contact for escalated billing questions and client/payer inquiries.
Maintain accurate records and documentation for audits and reporting.
Must be compliant with company and regulatory policies and procedures.
Participate and contribute to weekly, bi-week or monthly leadership calls. Be prepared to report on applicable KPIs that best reflect the performance of your team.
Preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living, its Individuals, Team Members, activities and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
Promote Beacon in a positive manner and lead by example, modeling our core values in everyday behavior.
Monitors and corrects employee gossip, harassment, favoritism, and other negative socialworkplace behaviors to ensure a positive and productive work environment.
Understand how to approach and communicate with everyone at all levels.
Treat everyone with dignity and respect while responding to their needs.
Maintain and sustain a safe community environment and workplace.
Apply trauma-Informed Care principals recognizing the presence of trauma symptoms and acknowledging the role trauma may play in an individual’s life.
Promote trauma-informed care at all levels of the organization and help create a culture that is sensitive to the feelings of our Individuals and avoid responding negatively to stigmas that they will never truly understand.
Follow Beacon’s policies, procedures, and manuals.
Cooperates with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
Accept other duties as assigned.