Lead Barista

AT Hospitality•Cincinnati, OH

1d•$20•Onsite

About The Position

The Lead Barista is responsible for providing the highest quality of service to customers in an attentive, courteous, and efficient manner. This position involves supervising a team to ensure excellent customer service, while also handling daily operations such as inventory management, opening/closing duties, and staff training. He/she is also responsible for receiving, preparing, and delivering the customer orders and collecting payment. We proudly serve Mom 'n 'em Coffee in our establishment. THIS POSITION REQUIRES AM SHIFT AND WEEKEND AVAILABILITY. PAY RATE: $19.50/HOUR (based on experience) PLUS TIPS.

Requirements

High School diploma or equivalent and/or experience in a related field preferred.
Must be able to effectively communicate both verbally and written, with all level of associates and customers in an attentive, friendly, courteous, and service-oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by associates and customers.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with customers and associates in an attentive, friendly, courteous, and service-oriented manner.
Attend all required meetings and trainings.
Maintain regular attendance in compliance with AT Hospitality Standards, as required by scheduling, which will vary according to the needs of the property.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and name tag.
Comply with AT Hospitality Standards and regulations to encourage safe and efficient property operations.
Maximize efforts towards productivity, identify problem areas, and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying, and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be willing to assist in other related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating customer or operational needs.
Perform other duties as requested by management.
Maintain a friendly and warm demeanor at all times.

Nice To Haves

Coffee Shop experience preferred but not required.
Prior supervisory experience preferred.

Responsibilities

Supervising a team to ensure excellent customer service.
Handling daily operations such as inventory management, opening/ closing duties, and staff training.
Be familiar with the organization of the department.
Have a thorough knowledge of the menu and any current specials in the outlet.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
Be familiar with the operation of the P.O.S system.
Perform cashiering functions by closing checks and preparing end of shift paperwork.
Perform opening and closing procedures and side-work duties according to assignment and established checklist.
Ensure that the outlet is kept stocked, tidy, and clean.
Breakdown trays of soiled dishes and linen in the dish-room according to established standards.
Answer the telephone according to standards.
Consistently upsell food, beverage, and promotional items to guests.
Be familiar with fire extinguishers, locations, and know how to use them.
Receive and deliver food and beverage orders and collect payment.
Ensure overall guest satisfaction.