Lead Barista

Barnes & Noble•Destin, FL

1d•Onsite

About The Position

A Barnes & Noble bookstore is a gathering place for readers and the community. As Lead Barista, you are an integral member of the café team. You play a leadership role in guiding the team to maintain compelling product presentations and overseeing the efficient running of the Café. You are both a trusted expert and hands-on leader, creating a welcoming environment where baristas feel supported, comfortable bringing forward questions or concerns, and they trust that you will address them promptly and effectively. You are expected to maintain reliable and punctual attendance, be flexible with scheduling, and demonstrate a positive, proactive, supportive, and cheerful approach to work and customer interactions. The role requires an aptitude and willingness to learn new skills, acquire new knowledge, and apply it appropriately while guiding and supporting others. You should be curious, continuously learning, and demonstrate ambition and initiative to develop a bookselling or café career. You will act as a resource for baristas and booksellers, addressing concerns and raising issues to leadership, and prioritize resources and barista support to keep shifts on track. Above all, you should enjoy being a barista. You will be trained and expected to be proficient in various operational competencies, including drink making, food preparation, merchandising, speed of service at registers, handling deliveries, stocking, cleaning, and loss prevention. The role involves physical activity such as prolonged standing, repetitive bending, lifting, and walking. As you gain experience, your barista knowledge and skills are expected to develop, contributing to the bookstore's team. You will also be responsible for placing food and beverage orders, managing inventory, coaching the team on recommendations, leading sales objectives, and maintaining safety and hygiene standards. Advancement in the career path is expected with mastery of the role's skills, and compliance with all company policies and procedures is required.

Requirements

Maintain reliable and punctual attendance for scheduled shifts, setting the standard for the team and ensuring consistent leadership presence on the floor
Fill scheduling gaps when you are able, being flexible and responsive to the needs of the store
Be positive and proactive in your approach to work; lead by example with purpose and energy, working hard and reliably while inspiring others to do the same
Be supportive and considerate of colleagues; consistently going out of your way to help others on the team and setting a positive example
Be always cheerful with customers, consistently going out of your way to help them
Show aptitude and willingness to learn new skills, acquire new knowledge and apply it appropriately in the store while guiding and supporting others
Be curious, want to continuously learn, and demonstrate ambition and initiative to develop a bookselling or café career
Master the operational competencies of a Barnes & Noble barista
Proficient in drink making, food preparation, and all other tools and processes
Strong merchandising skills
Ability to spot theft and effectively de-escalate challenging situations and problematic behaviors
Physical activity which includes prolonged standing, repetitive bending, lifting, and a lot of walking

Responsibilities

Play a leadership role in guiding the team to maintain compelling product presentations
Oversee the efficient running of the Café
Create a welcoming environment where baristas feel supported, comfortable bringing forward questions or concerns
Act as a resource for baristas and booksellers, addressing and resolving concerns and raising these issues to leadership
Prioritize resources and barista support appropriately to keep the shift on track
Use mastered skills in drink making, food preparation, and all other tools and processes to model best practices for the café team and coach others in their effective execution
Use strong merchandising skills to coach the café team in creating and maintaining a full and vibrant bake case and adjusting displays while ensuring cleanliness and presentation standards are met
Guide baristas in applying and understanding effective visual merchandising skills, to create and maintain counter and floor retail fixtures, keeping the Café neat and tidy
Coach baristas in customer conversations as well as improving register speed and accuracy
Guide and support baristas in receiving and unpacking deliveries, and the efficient and accurate stocking that follows, ensuring First in First Out (FIFO) practices
Support baristas in keeping the Café clean and tidy through excellent execution of daily and weekly cleaning tasks
Support the bookfloor team with presentation standards and maintenance, ensuring high standards
Actively coach the team to follow loss prevention procedures, and maintain a safe, secure bookstore by the ability to spot theft and effectively de-escalate challenging situations and problematic behaviors
Place food and beverage orders accurately and timely, using tools and resources to ensure the Café is in-stock at all times
Complete and submit accurate monthly inventory and waste log timely
Coach the team in delivering effective food and beverage recommendations to customers
Lead and support the Café’s focus on key sales objectives such as new LTO, café promotions, Membership, etc., actively and genuinely sharing this knowledge with customers and colleagues
Use knowledge of café training tools and resources, helping baristas to broaden their experience
Use knowledge about café safety, hygiene, sanitation guidelines and procedures to maintain all standards appropriately
Comply with all company policies and procedures

Benefits

Employee Discount
EAP
Sick Pay
Paid Time Off (for those scheduled to work between 20 and 29.99 hours or 30 hours or more)
Paid Maternity and Parental Leave (for those scheduled to work between 20 and 29.99 hours or 30 hours or more)
Company Paid Holidays (for those scheduled to work between 20 and 29.99 hours or 30 hours or more)
Transit (for those scheduled to work between 20 and 29.99 hours or 30 hours or more)
401(k) with Company Match (for those scheduled to work between 20 and 29.99 hours or 30 hours or more)
Comprehensive Health Benefits (Medical, Dental and Vision) (for those scheduled to work 30 hours or more)
Healthcare and Dependent Care Spending Accounts (for those scheduled to work 30 hours or more)
Disability Benefits (for those scheduled to work 30 hours or more)
Life Insurance (for those scheduled to work 30 hours or more)
Tuition Reimbursement (for those scheduled to work 30 hours or more)