Lead Assistant Manager

Landmark Theatres•Los Angeles, CA

3h•$23 - $23•Onsite

About The Position

At Landmark Theatres we are Movies and more! We are focused on enhancing your escape through the diversity of our curated content: Films, Music, Sports, Gaming, Live Events, Streaming, etc. Landmark is known for historic theatres as well as those with neighborhood charm and contemporary locations with all the latest amenities. We offer all the regular movie concession fare you expect, as well as beer, wine and other spirits at many locations. We are also focused on bringing you state-of-the-art presentation and a safe environment for you to experience it. Going out is a social, interactive experience, and each Landmark Theatre is part of your local community. We interact and engage with our guests, but most of all, we listen. Summary: Under the general supervision of the Theatre Management Team, Lead Assistant Managers (LAM) will be responsible for theatre operations and providing exceptional customer service to our guests. Lead Assistant Managers may supervise between 4-25 floor staff and Assistant Managers at any given time. Qualified candidates will have at least one (1) year of management and customer service experience.

Requirements

Must be at least 21 to apply
2 years’ experience in a leadership position
1+ year experience in customer service (e.g., retail, restaurant, hospitality, etc.).
Possess strong interpersonal skills to communicate effectively with both internal and external customers
Committed to providing exceptional customer service
Must be available during peak business hours (Nights, Weekend, and Holidays).
Ability to work in a fast-paced environment
Ability to interact with the public and provide high level of customer service
Ability to coach, train and motivate employees
Ability to lift 35 pounds and stand for a long period of time
Ability to operate various concession and kitchen equipment. Please check with the Theatre Manager for specific types of equipment

Responsibilities

Manages day-to-day operations including cash management and inventory
Ensures a clean and safe environment by maintaining facility and addressing R&M issues
Operates and maintains projection and sound equipment
Builds a culture of success through recruiting and retaining top performers
Prevents employee relation issues by consistently executing human resources practices; ensure guidelines and processes are adhered to
Ensures compliance with employment law, safety regulations, and upholds all company policies and procedures
Creates a positive movie going experience through guest engagement and interactions