Lead Assistant manager

EXL

About The Position

Description The Ideal Candidate: The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. This person is expected to be a significant contributor to the helpdesk team. Job Brief: Reporting to the IT Manager, the Desktop Support Level 2 is responsible for on-site and remote management support of multiple site networks of various sizes and levels of complexity. This position requires handling a full range of tasks, including Azure support, O365, desktop, server, network, and mobile device support. The Engineer must provide superior service with limited to no supervision consistently. Required Skills: 5+ years of Desktop Technical Support or related experience. Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction. Good understanding Office 365 Administration and support. Experience with Office 365 and Microsoft's Software/Applications. Ability to troubleshoot and configure hardware such as printers, laptops, etc. Confident and comfortable with client facing activity Management and/or troubleshooting of the following technologies: Solarwinds Kaseya RMM Hardware Support: Headsets Docks/Monitors/etc. O365 Administration and support User Management (Entra ID) Exchange Management Intune Device Management (AutoPilot/Lost Mode/Etc.) Windows 10 and 11 Support Basic – Advanced troubleshooting Drivers/OS Corruption, etc. Mobile Device Support iOS troubleshooting Hardware troubleshooting Verizon/T-Mobile Portal Responsibilities The Ideal Candidate: The ideal candidate is a dedicated, relentless problem solver who applies logic and an instinctive approach to resolving technical issues. This person should enjoy learning new technologies on the fly while solving diverse technical challenges. The candidate should understand the value of best practices and have the foresight to thoroughly consider all potential outcomes before making impactful changes. The ability to manage the stress of client-down situations is an absolute must, and it is paramount to always provide excellent customer service. This person is expected to be a significant contributor to the helpdesk team. Job Brief: Reporting to the IT Manager, the Desktop Support Level 2 is responsible for on-site and remote management support of multiple site networks of various sizes and levels of complexity. This position requires handling a full range of tasks, including Azure support, O365, desktop, server, network, and mobile device support. The Engineer must provide superior service with limited to no supervision consistently. Required Skills: 5+ years of Desktop Technical Support or related experience. Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction. Good understanding Office 365 Administration and support. Experience with Office 365 and Microsoft's Software/Applications. Ability to troubleshoot and configure hardware such as printers, laptops, etc. Confident and comfortable with client facing activity Management and/or troubleshooting of the following technologies: Solarwinds Kaseya RMM Hardware Support: Headsets Docks/Monitors/etc. O365 Administration and support User Management (Entra ID) Exchange Management Intune Device Management (AutoPilot/Lost Mode/Etc.) Windows 10 and 11 Support Basic – Advanced troubleshooting Drivers/OS Corruption, etc. Mobile Device Support iOS troubleshooting Hardware troubleshooting Verizon/T-Mobile Portal Qualifications B com

Requirements

5+ years of Desktop Technical Support or related experience.
Provides support to end users with an enthusiastic attitude to analyze, troubleshoot and resolve issues to customer's satisfaction.
Good understanding Office 365 Administration and support.
Experience with Office 365 and Microsoft's Software/Applications.
Ability to troubleshoot and configure hardware such as printers, laptops, etc.
Confident and comfortable with client facing activity
Management and/or troubleshooting of the following technologies:
Solarwinds
Kaseya RMM
Hardware Support: Headsets Docks/Monitors/etc.
O365 Administration and support
User Management (Entra ID)
Exchange Management
Intune Device Management (AutoPilot/Lost Mode/Etc.)
Windows 10 and 11 Support Basic – Advanced troubleshooting Drivers/OS Corruption, etc.
Mobile Device Support
iOS troubleshooting
Hardware troubleshooting
Verizon/T-Mobile Portal