Lead Aquatics Service Agent S2026

UNIVERSITY OF VIRGINIA HOST PROPERTIES INC • Charlottesville, VA

14m

About The Position

Responsible for leading Aquatics Service Agent team and the overall guest experience. Provide exceptional hospitality to members and guests through check-in process, maintaining pool deck cleanliness and guest engagement

Responsibilities

• Meet with the Aquatics Supervisor as needed to discuss scheduling, supplies needed, training sessions, teambuilding activities and other related issues.
• Provide support to Aquatics Service Agents in absence of Aquatics Supervisor.
• Address service recovery issues at time of incident and follow up with Supervisor and additional managers as needed.
• Act as a leader for the Aquatics Service Agent staff both by demonstration and instruction.
• Help cover all special events, including holidays.
• Maintain Forbes Travel Guide and 4 Diamond Service Expectations at all times.

What This Job Offers

• Education Level: No Education Listed