Service Manager - Aquatics

Bland Landscaping Company•Jacksonville, FL

About The Position

The Aquatics Service Manager (SM) is a high-level leadership role responsible for managing a large portfolio of client accounts and executing Annual Service Agreements. This position bridges the gap between client relations, sales, and field operations. The SM provides direct leadership and training to Associate Service Managers (ASMs) and Technicians, ensuring quality control, safety compliance, and mastery of the company’s sales and estimation processes.

Requirements

Education or experience in construction, landscaping, excavation, water resources, pond management, or stormwater maintenance.
Experience operating mini-excavators, skid steers, mowing equipment, chainsaws, and pumps. Must be proficient in loading and hauling trailers.
Skills in Word processing, Mapping/GIS, CRM software, and timekeeping apps.
Capable of leading/managing a crew and working well in teams.
Strong written and verbal ability (grammar, punctuation, spelling) to communicate with clients of various education levels.
Results-oriented, self-starter with high attention to detail.
Ability to lift and carry up to 80 lbs.
Ability to work on steep slopes and in all weather conditions/wet environments.
Capability to travel, with occasional overnight trips required.
Must possess a valid driver’s license with a clean driving record.

Responsibilities

Client Relations: Provide detailed, timely service reports and communicate compliance issues to clients within 2 business days of a visit.
Scheduling: Schedule Certified Annual Inspections one month prior to due dates and ensure compliance requirements are met two months prior.
CRM Management: Utilize the CRM tool effectively to track accounts and communicate repairs to the Construction (CRS) team within 2 business days.
Staff Development: Identify crew training needs and include ASMs in on-site assessments at least once a month.
Technical Instruction: Teach ASMs and Technicians how to plan and execute installations of fish structures, fountains, aeration, and plantings.
Feedback: Provide at least 4 pieces of feedback monthly via the HR software.
Safety: Ensure all safety equipment and precautions are implemented during operations.
Subject Matter Expert: Serve as the expert on assessments, estimating, and product knowledge (fountains, aeration, fish, etc.).
Pipeline Management: Provide weekly updates on open Opportunities in the CRM and respond to open Activities within 2 business days.
Execution: Proficiently handle the details of assessments, estimating, installation, and repairs.
Compliance: Follow all handbook policies and participate in scheduled safety meetings.
Digital Proficiency: Use the time app daily, update the company calendar, and manage email/text communications promptly.
Professional Growth: Maintain proper certifications and attend at least 2 professional training sessions annually.