Lead Passenger Service Agent

Menzies Aviation•Wichita, KS

About The Position

As a member of the Menzies Aviation Passenger Service Lead Team you will be responsible for coordinating passenger service related activities such as checking in passengers for flights at the ticket counter and gates, verifying passenger documentation, assigning seats, providing gate information, checking baggage, and assisting passengers with their issues in the airport. This individual must adhere to Menzies Aviation uniform guidelines and codes of conduct visible.

Requirements

Must be at least 18 years of age
Must pass pre-employment background, physical test and a drug screen
Ability to proficiently read, write and speak English
Excellent communication skills
Able to remain calm under pressure
Must be able to stand for long periods of time at the ticket counter and gate check-in areas
Must be comfortable lifting 70lbs
Must pass FBI background check
Must be available and flexible to work variable shifts including weekends and holidays
Advanced Computer Skills Required
Must have a high school diploma, GED or six months’ work experience as Passenger Service Agent
Ability to learn quickly
Ability to understand and carry out oral and written instructions and request clarification when needed
Strong interpersonal skills
Ability to work as part of a team
Ability to build relationships
Ability to solve problems independently

Nice To Haves

Prior Customer Service experience strongly preferred

Responsibilities

Computerized check-in of passengers for international and domestic travel
Designate seat assignments
Verify documentation for international and domestic flights
Ensure correct boarding passes are provided to each passenger for the assigned flight
Verify ticket and seat reservations
Match manifest to on-board count
Assist with various governmental agency requirements
Announce arrivals and departures as necessary
Assists with baggage tagging and bagging claim reports
Interpret identification labels along with baggage and cargo routing tags
Maintain current knowledge of all flight times during shift
Provide information to customers
Maintain liaison with Airlines and Customer Representatives and Ground Handlers
Required to attend the mandatory training imposed by the Company and Airlines as per job role
Required to attend Ground Security Coordinator training
Take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures