Lead Application Support Analyst
About The Position
Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs. Utilizes data to support decision-making. Provides identification of outcomes. Develops plans for achieving identified outcomes. Assists and documents testing, training, activation and implementation of the plan. Provides for outcome measurement and evaluation. Leads and communicates project progress and outcomes to appropriate health system departments and personnel. High level of customer service while promoting and participating in the team approach necessary. The Lead Applications Support Analyst collaborates with Business Analyst's and Project Manager's to ensure business requirements are met. Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications. Holds team members accountable for configuration standards. Delegates project tasks and project lifecycle support to team members. Mentors team members. Excellent time management and prioritization skills. Excellent interpersonal, and customer service skills, as well as strong presentation techniques required. Project management, prioritization, strong communication and problem solving skills needed on a daily basis. Skillful at managing change. Experience with Microsoft Office software. Knowledge of current clinical or business practice, regulatory healthcare requirements, and healthcare information systems. Knowledge of existing Service Level Agreements and ensure compliance with standards. May demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work when necessary. When applicable, must possess knowledge in state and federal laws, rules and regulations.
Requirements
- Excellent time management and prioritization skills.
- Excellent interpersonal, and customer service skills, as well as strong presentation techniques required.
- Project management, prioritization, strong communication and problem solving skills needed on a daily basis.
- Skillful at managing change.
- Experience with Microsoft Office software.
- Knowledge of current clinical or business practice, regulatory healthcare requirements, and healthcare information systems.
- Bachelor's degree required. Area of focus in information technology, healthcare, business, or related field preferred.
- Four years of relevant experience in application support, hardware or interface preferred.
- If applicable, Information Technology (IT) certification must be obtained within six months of date of hire and within three attempts of certification testing.
Responsibilities
- Gathers, analyzes, designs, develops, modifies, tests, implements, evaluates, and maintains information technologies that collect data to support business needs.
- Utilizes data to support decision-making.
- Provides identification of outcomes.
- Develops plans for achieving identified outcomes.
- Assists and documents testing, training, activation and implementation of the plan.
- Provides for outcome measurement and evaluation.
- Leads and communicates project progress and outcomes to appropriate health system departments and personnel.
- Acts as a liaison to assigned leaders and departments as well as providers in order to facilitate optimal use of applications.
- Holds team members accountable for configuration standards.
- Delegates project tasks and project lifecycle support to team members.
- Mentors team members.
- Knowledge of existing Service Level Agreements and ensure compliance with standards.
- May demonstrate basic knowledge and support of Information Technology Infrastructure Library (ITIL) philosophies in daily work when necessary.
Benefits
- Sanford Health offers an attractive benefits package for qualifying full-time and part-time employees. Depending on eligibility, a variety of benefits include health insurance, dental insurance, vision insurance, life insurance, a 401(k) retirement plan, work/life balance benefits, and a generous time off package to maintain a healthy home-work balance.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Industry
Hospitals
Number of Employees
5,001-10,000 employees
