Application Support Analyst

Inovalon•Canonsburg, PA

3d•$56,000 - $65,000

About The Position

Overview: The Application Support Analyst will be responsible for providing in-depth analysis, technical support for application software, operating systems and/or integrated third party products to external and internal customers.

Requirements

Minimum 2 years of experience in application support, SaaS experience preferred, healthcare background preferred
Minimum 2 years of experience with basic system administration tasks in Linux and Microsoft Windows servers
Proficient in ServiceNow or other CRM system (Salesforce, etc.)
Being able to communicate clearly with clients; client focused and sensitive to client needs
Basic to advanced knowledge of SQL Developer
Advanced Knowledge of the Scriptmed application and configurations;
The ability to prioritize client issues as they are submitted
The ability to multi-task effectively
Two plus years of experience in software development and/or support
Two plus years of experience in some or most of these language & platforms - Java, J2EE, .Net, Weblogic, Informatica, Linux/Unix, Windows, Oracle, DB2, Sybase, Shell & Perl scripts
Proficient in writing SQL queries
Excellent problem solving and analytical skills

Responsibilities

Take a collaborative role with the application support team to triage production problems, perform defect analysis and provide fixes in a timely fashion, particularly with high priority items;
Provide and take ownership of estimates for your work and monitor progress against the estimate;
Work with support team to prioritize and schedule support activities;
Work collaboratively with other Inovalon departments to ensure fit for purpose solutions are delivered;
Liaise with Technology and Engineering teams to resolve application issues;
Update documentation to cover implementation of application solutions, including technical specifications, site deployment and support requirements;
Ensure compliance to Company procedures when making changes and implementing code;
Respond to support requests through phone calls, emails, live chat, and in person;
Tier 1 end user support for issues with internal applications, data integrity, data exchange, and reports;
Troubleshoot, identify, track, and ensure resolution of issues;
Provide application administration functions such as creating and updating standardized codes, mapping tables, account queues, and other data parameters for our internal applications;
Maintain a follow up schedule for unresolved issues;
Create and maintains system configuration, process, and procedure documentation on assigned projects;
Run, monitor and maintain automated services, macros and scripts;
Process daily file transfers;
Prioritize help desk requests based on operational needs and escalate issues to quick resolution when needed;
Assist operations with process improvement and finding solutions to business problems.
Maintain compliance with Inovalon’s policies, procedures and mission statement;
Adhere to all confidentiality and HIPAA requirements as outlined within Inovalon’s Operating Policies and Procedures in all ways and at all times with respect to any aspect of the data handled or services rendered in the undertaking of the position;
Fulfill those responsibilities and/or duties that may be reasonably provided by Inovalon for the purpose of achieving operational and financial success of the Company;
Uphold responsibilities relative to the separation of duties for applicable processes and procedures within your job function;
We reserve the right to change this job description from time to time as business needs dictate and will provide notice of such.

Benefits

Inovalon Offers a Competitive Salary and Benefits Package
In addition to the base compensation, this position may be eligible for performance-based incentives.
Inovalon invests in associates to help them stay healthy, save for long-term financial goals, and manage the demands of work and personal commitments. That’s why Inovalon offers a valuable benefits package with a wide range of choices to meet associate needs, which may include health insurance, life insurance, company-paid disability, 401k, 18+ days of paid time off, and more.

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