Application Support Analyst

Appian Corporation • McLean, VA

19h • Onsite

About The Position

Here at Appian, our values of Intensity and Excellence define who we are. We set high standards and live up to them, ensuring that everything we do is done with care and quality. We approach every challenge with ambition and commitment, holding ourselves and each other accountable to achieve the best results. When you join Appian, you’ll be part of a passionate team dedicated to accomplishing hard things, together. Appian is hiring an Application Support Engineer to support and maintain the business applications built on our platform. In this role, you’ll learn how Appian software drives process automation across areas like CRM and HR, while helping teams across the company get the most out of their tools. You’ll be part of a team that solves problems, supports developers, and keeps systems running smoothly. This role is based at our headquarters in McLean, Virginia. Appian was built on a culture of in-person collaboration, which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.

Requirements

• At least 1 year of experience in enterprise application support or a related field
• A bachelors degree in a technical field
• An interest in technology and how systems support business processes
• Strong communication skills and the confidence to share your perspective
• Problem-solving ability and comfort working through change and uncertainty

Nice To Haves

• Experience supporting Appian applications
• Familiarity with Agile practices
• Experience with relational databases (MySQL, Postgres, or similar) and writing advanced queries
• Knowledge of enterprise systems like CRM, HRIS, or ERP

Responsibilities

• Investigate issues and support requests from end users, provide fixes or workarounds, and track root causes
• Take the lead on production issues, coordinating with teams to restore service quickly
• Perform routine maintenance to keep applications stable and efficient
• Refresh sandbox environments and run post-refresh checks
• Assist in testing during deployments and report defects
• Use SQL and spreadsheets to analyze data and make corrections
• Partner with developers during handoffs and help gather requirements for production requests
• Keep documentation up to date and suggest ways to improve operations
• Share feedback with Engineering and take part in usability testing for new features

Benefits

• Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
• Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
• Community: We’ll immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups . These groups help employees build stronger internal and external networks by planning social, educational, and outreach activities to connect with Appianites and larger initiatives throughout the company.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 1,001-5,000 employees