Lead Application/Production Support

AT&T•Plano, TX

15h•Hybrid

About The Position

Facilitate the deployment, monitoring, and response for applications, alongside managing problem resolution and service assurance, including status updates and metrics. Optimize and configure both applications and infrastructure components. Execute tasks related to the implementation of new applications and modifications to existing ones, encompassing scheduling and change management. Supervise and engage in the design, construction, and maintenance of Kubernetes clusters, while managing and enhancing public cloud platforms like Azure. Monitor application availability and end-to-end performance metrics, addressing issues related to application availability, CBS ownership, productivity, business flow, and user problems tied to customer ordering, provisioning, and service assurance. Coordinate integrated problem resolution and solve complex problems using analysis and standard approaches to CBS business and transaction flow issues. Administer tools necessary for CBS support, testing, and performance configuration. Support CBS alarms, transaction flow, analysis, and correlation. Identify improvement areas and develop action plans to enhance CBS and application performance. Oversee SLAs and contribute to long-term planning. Participate in established ITO problem management processes. Utilize tools such as Grafana, Kibana, Nagios, Kubernetes, Docker, and Helm, and possess knowledge of Cloud stack, GitOps, Ansible, and Terraform. Onboard clients using supporting platforms, comprehending complex application dependencies, and demonstrating expert knowledge in observability tools and Azure pipelines. Troubleshoot and resolve intricate technical issues related to software applications and cloud infrastructure, ensuring high availability, scalability, and security of applications and services. Identify and implement process improvements, lead automation initiatives, and apply the latest industry trends and best practices in application support, Kubernetes, and cloud technologies. Utilize Unix/Linux/Ubuntu, Shell Scripting, Perl, JIRA/iTrack. Utilize cloud computing platforms (Azure). Utilize programming languages (Java). Monitor application availability and end to end application performance and metrics. Manage application availability and issues. Coordinate integrated problem resolution.

Requirements

Requires a Bachelor’s degree, or foreign equivalent degree in Computer Engineering, Electronic Engineering, or Computer Science
Five (5) years of progressive, post-baccalaureate experience in the job offered or five (5) years of progressive, post-baccalaureate experience in a related occupation utilizing Unix/Linux/Ubuntu, Shell Scripting, Perl, JIRA/iTrack
Utilizing cloud computing platforms (Azure)
Utilizing programming languages (Java)
Monitoring application availability and end to end application performance and metrics
Managing application availability issues
Coordinating integrated problem resolution

Responsibilities

Facilitate the deployment, monitoring, and response for applications
Manage problem resolution and service assurance, including status updates and metrics
Optimize and configure both applications and infrastructure components
Execute tasks related to the implementation of new applications and modifications to existing ones, encompassing scheduling and change management
Supervise and engage in the design, construction, and maintenance of Kubernetes clusters, while managing and enhancing public cloud platforms like Azure
Monitor application availability and end-to-end performance metrics
Address issues related to application availability, CBS ownership, productivity, business flow, and user problems tied to customer ordering, provisioning, and service assurance
Coordinate integrated problem resolution and solve complex problems using analysis and standard approaches to CBS business and transaction flow issues
Administer tools necessary for CBS support, testing, and performance configuration
Support CBS alarms, transaction flow, analysis, and correlation
Identify improvement areas and develop action plans to enhance CBS and application performance
Oversee SLAs and contribute to long-term planning
Participate in established ITO problem management processes
Onboard clients using supporting platforms, comprehending complex application dependencies, and demonstrating expert knowledge in observability tools and Azure pipelines
Troubleshoot and resolve intricate technical issues related to software applications and cloud infrastructure, ensuring high availability, scalability, and security of applications and services
Identify and implement process improvements, lead automation initiatives, and apply the latest industry trends and best practices in application support, Kubernetes, and cloud technologies

Benefits

Medical/Dental/Vision coverage
401(k) plan
Tuition reimbursement program
Paid Time Off and Holidays (based on date of hire, at least 23 days of vacation each year and 9 company-designated holidays)
Paid Parental Leave
Paid Caregiver Leave
Additional sick leave beyond what state and local law require may be available but is unprotected
Adoption Reimbursement
Disability Benefits (short term and long term)
Life and Accidental Death Insurance
Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
Employee Assistance Programs (EAP)
Extensive employee wellness programs
Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available) and AT&T phone