Lead Application Engineer

NBCUniversal • Universal City, CA

1d • Hybrid

About The Position

How’d you like to be part of something BIG? As part of the Revenue Operations application team here at Universal Studios Hollywood you’ll be building and supporting various software systems that help make Universal Studios the entertainment capital of LA! The Revenue Operations team’s number one priority is ensuring that our various food and retail systems are delivering a stable and fast service. As a member of the team, you’ll help build, troubleshoot and operate applications to ensure system uptime, responsiveness and security. You’ll interact with team members across the IT and business landscape and have an opportunity to be a direct contributor of exciting and new technology. The Lead Application Engineer's role is to assist in defining the overall strategy, standardization, and maintenance of software applications in support of the achievement of business requirements. This includes creating, testing, analyzing, implementing and supporting software programs and applications along with configuration management of various existing applications. The Lead Application Engineer will also research, design, document, and modify software specifications throughout the production lifecycle. The Lead Application Engineer will serve as a key contact with the user community for solving business issues as well as providing support and guidance to other engineers on the team.

Requirements

• Bachelor’s degree from a four-year college or university is required; majors in Computer Science, Information Systems, or Business Administration, and/or 8-15 years equivalent work experience.
• 5-10 years of experience in an IT support function supporting a large Food/Retail Point of Sale application such as Oracle Micros Simphony, NCR Aloha, Omnico OmniBasket, or Agilysys InfoGenesis.
• Experience with solution planning and execution of installations, upgrades and hotfixes.
• 5-10 years of experience supporting Inventory and Warehouse Management Systems, such as Eatec and Cambar.
• Proficient in installing, configuring, and maintaining Kitchen Display Systems.
• Experience with relational database such as Microsoft SQL Server.
• Proficient with Transact-SQL programming including stored procedures, triggers, and reporting using SSRS.
• Experience with general scripting (Batch, VBScript, PowerShell, Python, etc.) is required.
• Experience working with various Windows platforms Windows 10/11, Server 2016 and up) is required.
• Capable of developing and supporting web solutions using HTML, CSS, Javascript, and .NET Framework.
• Experience supporting and maintaining Power Automate / Microsoft Flow tools.
• Hands-on experience developing and executing test scripts for Point of Sale, Inventory Management, Kitchen Management, and Warehouse Management Systems.
• On-call availability on a rotational basis. (M-F core role).
• Willingness to travel and or work weekends with short notice.

Nice To Haves

• Experience with inventory and purchasing software systems.
• Excellent understanding of coding methods and best practices.
• Experience developing in .NET .
• Excellent understanding of SQL database and query best practices including triggers, stored procedures and reporting using SSRS.
• Proven analytical and problem-solving abilities.
• Strong organizational and time management skills to effectively contribute to multiple projects in an efficient manner.
• Ability to manage a high volume of details with excellent accuracy.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Strong track record meeting targets and objectives .
• Able to communicate effectively with non-technical staff and with members of interdisciplinary teams.
• Flexible and adaptable in regards to learning and understanding new technologies.
• Ability to work collaboratively with cross-function peers.
• Experience with ITIL processes and best practices.
• Experience in the hospitality industry preferred.
• Able to work both independently and in a team-oriented, collaborative environment.
• Results oriented with a history of problem resolution and prevention.
• Knowledge of applicable data privacy practices and laws preferred.

Responsibilities

• Work with other technical staff to lend expertise toward driving solutions.
• Lead the development and execution of testing to ensure the solution is capable of meeting the business needs and will be able to handle the Production Load.
• Assist in the definition, development, and documentation of software’s business requirements, objectives, deliverables, and specifications on a project-by-project basis in collaboration with internal users and departments.
• Lead or write, translate, and code software programs and applications according to specifications.
• Collaborate with business analysts, programmer analysts and architects in conceptualizing and developing new software programs and applications.
• Mentor and transition solutions to Park Operations Team.
• Understand and actively participate in Environmental, Health & Safety responsibilities by following established company policy, procedures, training and team member involvement activities.
• Perform other duties as assigned.

Benefits

• This position is eligible for company sponsored benefits, including medical, dental and vision insurance, 401(k), paid leave, tuition reimbursement, and a variety of other discounts and perks.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level