Lead Application Engineer

Eaton Corporation•Menomonee Falls, WI

About The Position

The Lead Application Engineer is a member of the Drives, Soft Starters, and Enclosed Control product line team whose primary responsibility is to be an application subject matter expert and field service engineer resource. This includes providing customer technical/application/product support, especially focused on variable frequency drives (VFD's). The role will also be responsible for helping to develop and lead training for our Field Application Engineers, represent the product line at industry conferences, as well as plan and execute engaging demos to help market our portfolio. This role offers an exciting opportunity to be involved with front-end innovative solutions to help grow and develop assigned product lines. Lead the development of standard application solutions for the PowerXL VFD platform specific to customer's application needs. Serve as a project manager during development of online training modules, creating software tools, knowledgebase documents and application notes to assist customers and sales people in the application of our VFDs. Support marketing in the development of product requirements for new product development. Test new product / product enhancement software prior to launch and ensure customer usability. Provide Tier-3 level product technical support to our TRC (Technical Resource Center) organization. Develop and train TRC (Technical Resource Center) representatives to increase performance and reduce call times. Develop, coordinate and conduct internal and external training classes on VFD and various industry applications. Work closely with customers and Field Service organization to understand on-site product / system issues and resolve them by working closely with R&D team. Coordinate and direct the travel of yourself and team members to customer sites to participate in technical investigations.

Requirements

Bachelor's degree in Engineering from an accredited institution
Minimum of 3 years of experience in marketing, sales, consulting and/or engineering
Bachelor's degree in Electrical or Mechanical Engineering from an accredited institution
Minimum of 8 years of direct experience as an application engineer, field service engineer, or solution architect
Minimum of 5 years of combined experience working with VFD products in a technical or commercial capacity
Excellent communication, problem solving, strong time management and organizational skills
Ability to read and interpret electrical drawings, wiring schematics and specifications
Ability to train, be certified, and work with low voltage electrical equipment as needed
Ability to build, manage, and maintain customer relationships
Promotes a positive and collaborative team environment focused on collective success

Responsibilities

Provide customer technical/application/product support, especially focused on variable frequency drives (VFD's)
Develop and lead training for our Field Application Engineers
Represent the product line at industry conferences
Plan and execute engaging demos to help market our portfolio
Lead the development of standard application solutions for the PowerXL VFD platform specific to customer's application needs
Serve as a project manager during development of online training modules, creating software tools, knowledgebase documents and application notes to assist customers and sales people in the application of our VFDs
Support marketing in the development of product requirements for new product development
Test new product / product enhancement software prior to launch and ensure customer usability
Provide Tier-3 level product technical support to our TRC (Technical Resource Center) organization
Develop and train TRC (Technical Resource Center) representatives to increase performance and reduce call times
Develop, coordinate and conduct internal and external training classes on VFD and various industry applications
Work closely with customers and Field Service organization to understand on-site product / system issues and resolve them by working closely with R&D team
Coordinate and direct the travel of yourself and team members to customer sites to participate in technical investigations