Lead Alterations Specialist
Davids Bridal•Harrisburg, PA
•Onsite
About The Position
The Lead Alterations Specialist at David's Bridal is responsible for executing all fittings and alterations to the company's high standards. This role requires friendly, knowledgeable, and technical expertise, along with superior customer service. As a key member of the store team, the specialist embodies the values and qualities of the David’s Bridal brand. The position reports directly to the Store Manager.
Requirements
- High School Diploma or degree.
- Prior seeing experience required, preferably in bridal and/or special occasion production environment
- 1-2 years prior retail experience in an apparel or specialty store environment
- Prior experience with computerized POS system and ability to use one
Responsibilities
- Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
- Responds promptly to all customer questions by providing product and service information.
- Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service. 80% for Bridal, 30% for Dress.
- Floor Manager during peak sales times to offer fit and alterations consultations.
- Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
- Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
- Promote all alteration services and personalization options
- Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
- Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
- Trains Alterations Specialists in fitting and sewing techniques
- Ensures ongoing product education for all Alterations team members
- Communicate daily sales goal achieved to Store Manager
- Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
- Maintain high dress code standards per her/himself per dress code
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
