Lead Alterations Specialist

David's Bridal•Harrisburg, PA

17h•Onsite

About The Position

At David’s Bridal, the Lead Alterations Specialist is responsible for completing all fittings and alterations to the high standards of David’s Bridal. This role reports to the Store Manager and is expected to exemplify friendly, knowledgeable, and technical expertise while providing superior customer service. As a member of the store team, the Lead Alterations Specialist demonstrates the value and qualities of the David’s Bridal brand. David's Bridal empowers customers and employees to find their perfect fit, whether that means the event or the wedding dress that matches a personal style—or the career that is a perfect fit. The company dominates its product category, selling 1 out of 3 items and maintaining high customer service scores in retail. They seek passionately enthusiastic, endlessly curious, and customer-obsessed individuals.

Requirements

High School Diploma or degree.
Prior seeing experience required, preferably in bridal and/or special occasion production environment.
1-2 years prior retail experience in an apparel or specialty store environment.
Prior experience with computerized POS system and ability to use one.

Responsibilities

Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Responds promptly to all customer questions by providing product and service information.
Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service (80% for Bridal, 30% for Dress).
Floor Manager during peak sales times to offer fit and alterations consultations.
Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alteration services and personalization options.
Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer.
Trains Alterations Specialists in fitting and sewing techniques.
Ensures ongoing product education for all Alterations team members.
Communicate daily sales goal achieved to Store Manager.
Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience.
Maintain high dress code standards per her/himself per dress code.