Lead Alterations Specialist

David's Bridal•Winston-Salem, NC

19h•Onsite

About The Position

At David’s Bridal, the Lead Alterations Specialist is a key member of the store team, responsible for ensuring all fittings and alterations meet the company's high standards. This role requires a friendly, knowledgeable, and technically skilled individual who provides superior customer service. The specialist embodies the values and qualities of the David’s Bridal brand, contributing to customer loyalty and assisting stylists in closing sales by consulting on gown fit and customization. They are also responsible for training other Alterations Specialists and maintaining quality control.

Requirements

High School Diploma or degree.
Prior seeing experience required, preferably in bridal and/or special occasion production environment
1-2 years prior retail experience in an apparel or specialty store environment
Prior experience with computerized POS system and ability to use one

Responsibilities

Welcome all customers with genuine, and friendly enthusiasm over the phone and in person, communicates clearly and concisely adapting style to suit customers by problem solving, excellent phone skills and resolving conflict.
Responds promptly to all customer questions by providing product and service information.
Drives customer loyalty by making clientele calls to maximize appointments, builds and provides customer service. 80% for Bridal, 30% for Dress.
Floor Manager during peak sales times to offer fit and alterations consultations.
Assists stylists in closing sales by consulting with customers regarding gown fit and customization.
Communicate how alterations can play an important role in perfecting the dress for her event in partnership with Alterations.
Promote all alteration services and personalization options
Lead and oversee all alterations fittings, sewing, steaming, pressing and spot cleaning of garments to company standards.
Maintains quality control guidelines and inspects all garments altered/steamed/pressed to verify pristine condition before final delivery to customer
Trains Alterations Specialists in fitting and sewing techniques
Ensures ongoing product education for all Alterations team members
Communicate daily sales goal achieved to Store Manager
Use all approved systems and processes to manage the customer’s flow to deliver a 5 Star Customer Experience
Maintain high dress code standards per her/himself per dress code