Lead, AI Analyst

Quest Diagnostics•Secaucus, NJ

6d•$125,000 - $135,000•Hybrid

About The Position

This role is a critical piece in our Product organization that helps to translate strategy into action as we work to make the digital experience at Quest universally lovable for all of our constituents. The AI Analyst will oversee AI product development, deployments, and compliance, ensuring that AI solutions align with strict regulatory standards and quality benchmarks. This individual will drive data-informed decision-making across the AI product lifecycle, from strategy development and governance to execution and ongoing operations. Please note this is a hybrid opportunity (3 days in office & 2 days WFH). The position can be based in one of the following locations; Secaucus, NJ, Lenexa, KS, Dallas, TX, Tampa, FL, Schaumburg IL

Requirements

Education Required: Bachelor's Degree: Computer Science, Business, Data Science, or a related field
Required Work Experience: 5-7 years' experience in a similar role (can include related experience, such as product management, data analysis, or compliance)
Able to showcase previous digital product or AI improvements that you owned.
At least 3 years' experience working in an Agile framework with digital products
Proven ability to sift through data, identify critical information, analyze, and make recommendations that influence customer journey maps
Self-driven, highly motivated individual
Extensive knowledge of Digital Product Management and AI Development lifecycles.
Extensive knowledge of relevant market trends with the ability to identify opportunities.
Awareness of change management principles.
AI certification
Business/Digital Analysis: Strong analytical and critical thinking skills with the ability to tell a story—"what does the data tell us?".
AI & Technical: Deep technical skills regarding AI/ML deployment and validation.
Collaboration: Ability to build strong and trusted relationships and collaborate with others for optimal results.
Agile: Proficient in Agile development methodologies.
Tools: Advanced level expertise in analytical tools (e.g., Excel, Tableau, Python, SQL

Nice To Haves

Education Preferred: Master's Degree: MBA, Data Science or a related field
Demonstrated passion for Customer Experience and acting as an advocate for customers
Experience in coaching, mentoring, and/or training other team members on AI tools or governance.
Healthcare or clinical lab industry knowledge beneficial.

Responsibilities

Strategy & Development: Partner with product managers and data scientists to understand and inform AI product roadmaps, supporting rollout plans for new AI features and models.
Governance & Compliance: Analyze opportunities, risks, strengths, and weaknesses regarding AI regulations; derive critical issues of the future to ensure all AI deployments meet compliance and governance standards.
Quality & Validation: Assist in the implementation and validation of AI analytics tracking solutions to ensure accurate data collection, model performance measurement, and quality assurance.
Operations: Manage the operational performance of AI products, ensuring they are performing as expected and managing any incidents or performance degradation11.
Innovation: Research the competitive landscape and emerging AI trends to formulate growth strategies, create forecasts, and identify opportunities for innovation within the healthcare AI space
Analysis: Conduct thorough analysis of digital data and AI model outputs to inform sprint planning, backlog refinement, and prioritization discussions.
Collaboration: Work closely with cross-functional teams (Legal, Compliance, Data Science, Engineering) to define user stories and acceptance criteria based on data insights, business priorities, and regulatory requirements.
Communication: Provide regular updates and reports on key performance metrics, trends, and insights to stakeholders, acting as a subject matter expert on AI analytics and governance best practices

Benefits

Day 1 Medical, supplemental health, dental & vision for FT employees who work 30+ hours
Best-in-class well-being programs
Annual, no-cost health assessment program Blueprint for Wellness® healthyMINDS mental health program
Vacation and Health/Flex Time
6 Holidays plus 1 "MyDay" off
FinFit financial coaching and services
401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
Employee stock purchase plan
Life and disability insurance, plus buy-up option
Flexible Spending Accounts
Annual incentive plans
Matching gifts program
Education assistance through MyQuest for Education
Career advancement opportunities and so much more!