Lead Account Manager

APEX Fintech Services • Austin, TX

7h • Hybrid

About The Position

Apex is seeking a strategic and highly experienced Senior Account Management Lead to join our team. The primary goal of this role is to serve as a trusted advisor to our most complex and strategic client relationships, leveraging deep custody and clearing expertise to drive exceptional client outcomes and business growth. We are seeking a seasoned professional with extensive domain knowledge across clearing operations, regulatory frameworks, and fintech ecosystems who can navigate sophisticated client needs while mentoring our account management team. This role is for someone who excels at strategic problem-solving, relationship leadership, and driving organizational excellence. By joining our team, you'll shape the future of our client experience strategy and serve as a key leader in our organization's growth. If you're energized by complex challenges, building long-term partnerships, and elevating team capabilities, we'd love to meet you!

Requirements

• Deep Industry Expertise: Comprehensive knowledge of clearing and custody operations, regulatory frameworks (SEC, FINRA, DTCC), settlement processes, and fintech/broker-dealer business models. Ability to anticipate industry trends and regulatory changes.
• Strategic Client Management: Proven ability to build and maintain C-level and senior executive relationships, understanding client business objectives and aligning Apex solutions to drive their success.
• Executive Communication: Exceptional ability to communicate complex technical, operational, and regulatory concepts clearly and persuasively to both clients and internal senior leadership, both verbally and in writing.
• Advanced Problem Solving: Strategic and analytical mindset with the ability to diagnose root causes of complex, multi-dimensional problems and architect innovative, scalable solutions.
• Program Leadership: Demonstrated experience leading large-scale, complex initiatives with multiple workstreams, stakeholders, and dependencies. Ability to influence without direct authority.
• Business Acumen: Understanding of P&L impact, client economics, and the ability to balance client needs with business priorities and risk management.
• Team Development: Track record of mentoring, coaching, and developing talent. Ability to elevate team capabilities and foster a culture of excellence.
• Resilience and Judgement: Sound judgement in high-pressure situations. Comfortable navigating ambiguity and making informed decisions with incomplete information.
• 10+ years of financial services industry experience, with significant experience in clearing, custody, broker-dealer operations, or fintech platforms serving institutional clients.
• Deep, hands-on expertise with clearing and custody operations including account opening, funding, trading, settlement, corporate actions, and regulatory reporting.
• Proven track record managing complex client relationships and delivering results in fast-paced, high-growth environments.
• Bachelor's degree required
• FINRA Series 7 and Series 63 licenses required.

Nice To Haves

• Experience working with fintechs, broker-dealers, and/or registered investment advisors strongly preferred.
• MBA or relevant advanced degree is a plus.
• Series 24 or other principal licenses highly preferred.
• Experience with client-facing technology platforms, APIs, and operational workflows preferred.

Responsibilities

• Strategic Client Leadership and Complex Resolution Serve as the primary strategic partner for Apex's most complex, high-value, or strategically important client relationships across fintechs, broker-dealers, and RIAs.
• Lead resolution of highly complex, multi-faceted client issues requiring deep technical expertise in clearing operations, custody workflows, regulatory requirements, and financial markets infrastructure.
• Partner with senior leadership and Relationship Managers to develop and execute strategic account plans that drive client growth, retention, and satisfaction.
• Act as executive-level escalation point for critical client matters, providing expert guidance and decisive action during high-stakes situations.
• Proactively identify systemic issues across the client base and develop scalable solutions that enhance the overall client experience.
• Design and implement client communication strategies during complex scenarios (e.g., major system migrations, regulatory changes, market disruptions) ensuring transparency and confidence.
• Strategic Account Ownership and Team Leadership Own end-to-end delivery of complex, multi-stakeholder client initiatives involving technology implementations, product enhancements, or operational transformations.
• Serve as subject matter expert for internal teams on clearing and custody operations, regulatory compliance (e.g., SEC, FINRA, DTC regulations), and fintech business models.
• Lead cross-functional collaboration across Product, Operations, Compliance, Technology, and Sales to align on client needs and drive organizational priorities.
• Mentor and develop junior and mid-level account management team members, sharing industry knowledge and best practices.
• Establish and maintain comprehensive documentation standards, knowledge repositories, and client relationship frameworks to drive team excellence.
• Manage enterprise-level vendor assessments, due diligence questionnaires, and compliance reviews for institutional clients with sophisticated requirements.
• Analyze client support trends, identify improvement opportunities, and partner with Service Management to implement process enhancements.
• Contribute to the development of account management methodologies, tools, and best practices that scale across the organization.

Benefits

• healthcare benefits (medical, dental and vision, EAP)
• competitive PTO
• 401k match
• parental leave
• HSA contribution match
• paid subscription to the Calm app
• generous external learning and tuition reimbursement benefits
• hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level