Lead Account Manager- Retail Media

Albertsons • Pleasanton, CA

19h

About The Position

Why choose us? Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand! At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving. About the company Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service. Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw’s, and many more recognizable names. About Albertsons Media Collective Albertsons Media Collective is a tech-centric, people-focused retail media network. Albertsons Media Collective assembles an inclusive, dynamic team of proven industry leaders to help drive sales for our clients and profitable growth for Albertsons. Albertsons Media Collective has a rich history of tradition, innovation, relationships, community values, and putting customers first. We reach shoppers where they are. Anytime, everyplace through the moments that matter most. We are a collection of local businesses serving communities through the richness of diversity, relationships, and locality. Bring your flavor Building the future of food and well-being starts with you. Join our team and bring your best self to the table. What you will be doing The Account Manager Lead is responsible for delivering best-in-class client experiences when working with The Collective. The Account Manager Sr. Lead will strive to deliver fantastic customer service to drive client satisfaction and renewals. Acting as the primary day-to-day contact for Collective clients, the Account Manager Sr. Lead will work to deliver strategic, data-driven upsell opportunities to clients while also ensuring seamless execution of programming, ensure on time launches and exceptional execution of Annual Plans. Travel up to 15% The position will be based in Boise, Idaho, Los Angeles CA, San Francisco CA, Pleasanton CA, Dallas TX, Chicago IL, or New York City, NY

Requirements

• Six years of Media/Retail/Account Management Experience
• Exceptional organization and process development skills
• Exceptional ability to story tell with data
• Proven ability to foster partnerships with merchandizing teams

Responsibilities

• Serve as a trusted advisor by leading status calls, managing deadlines, and ensuring on‑time campaign launches.
• Identify in‑flight and post‑campaign upsell opportunities to drive renewal and partnership growth.
• Champion the Voice of the Customer to help shape a best‑in‑class Retail Media Network.
• Maintain accurate CRM hygiene for post‑IO processes to ensure reliable revenue tracking.
• Partner with Client Partners to develop materials for T2T, QBRs, and educational sessions.
• Support merchandising teams as a Category Captain to align media and category strategies.
• Mentor Account Managers and cross‑functional team members to elevate team performance.
• Apply a customer‑centric mindset with deep category understanding to deliver exceptional service.
• Analyze and interpret data to deliver wrap reporting, insights, and upsell recommendations.
• Monitor client health, mitigate churn risks early, and ensure seamless engagement across the full campaign lifecycle.

Benefits

• Competitive wages paid weekly
• Associate discounts
• Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
• Time off (vacation, holidays, sick pay).
• Leaders invested in your training, career growth and development
• An inclusive work environment with talented colleagues who reflect the communities we serve

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed