Laundry Supervisor - Dollywood's DreamMore Resort & Spa - Full Time Year Round

All Career•Pigeon Forge, TN

21d

About The Position

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Laundry Supervisor for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Laundry Supervisor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable. Summary of Essential Functions & Responsibilities Supervises and contributes to the resorts’ Laundry department operation to ensure efficient production and delivery of quality guest room, food and beverage, and Spa linen/terry product in a safe and timely manner for both Dollywood resorts Ensures adherence to all company and departmental guidelines, policies and procedures Monitors department safety efforts for area of responsibility Oversees production schedules, ensures it is designed to meet the requirements of the respective resort operating departments and monitors activities to ensure that schedules are met Supervises staff, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resources Attends meetings as necessary in order to keep up to date on respective Resort related activities/information Conducts periodic inventories of all linen and terry products, generates monthly usage report. Communicates pertinent information in order to maintain effective operation of the department Monitors chemical usage so as to maintain acceptable “per pound” productions process costs Determines need for, and conducts appropriate on-going training as required Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve success Maintains an open line of communication with property Directors of Engineering in regard to equipment functionality, required PM’s and anticipated repairs. Assists Directors of Engineering in developing an annual equipment repair budget and forecasting future capital expenditures Management reserves the right to change and/or add to these duties at any time

Requirements

Supervisory experience at a resort/hotel in-house laundry or commercial laundry operation for a minimum 1 year
Working knowledge of common office software such as word processing, presentation design, and spreadsheet software required
1-2 years of knowledge and/or usage of housekeeping chemicals, and linen and fabric knowledge
Trained and proficient in handling commercial laundry equipment
Able to operate industrial laundry equipment required
Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
Must be self-motivated and disciplined
Must be able to prioritize and complete work assignments on a timely basis
Must maintain strict confidentiality and judgment regarding privileged information
Must be committed to continuous improvement
Must have professional appearance with good personal hygiene
Must promote and support a “team” work environment by cooperating and helping co-workers
Must be able to be productive in a fast-paced, dynamic environment
Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
Must show appreciation of others
Able to get along with other employees to work out problems and resolve conflicts
Able to comprehend instructions and retain information
Able to perform duties consistent with creating a safe and secure environment for hosts and guests
Able to be flexible to handle frequent changes in priorities
Able to add, subtract, multiply and divide with accuracy
Able to communicate effectively using standard English grammar and punctuation
Able to operate/drive a company vehicle with valid TN driver’s license and insurance
Able to meet the physical demands of the job
Able to lift up to 50 lbs, with assistance
Able to tolerate various temperatures while working indoors and outdoors
Able to stand continuously while moving, lift, bend, stoop, push and pull repeatedly
Ability to push and/or pull wheeled carts weighing up to 100 lbs

Responsibilities

Supervises and contributes to the resorts’ Laundry department operation to ensure efficient production and delivery of quality guest room, food and beverage, and Spa linen/terry product in a safe and timely manner for both Dollywood resorts
Ensures adherence to all company and departmental guidelines, policies and procedures
Monitors department safety efforts for area of responsibility
Oversees production schedules, ensures it is designed to meet the requirements of the respective resort operating departments and monitors activities to ensure that schedules are met
Supervises staff, work assignments, and scheduling of product/equipment usage to maximize performance and productivity of available resources
Attends meetings as necessary in order to keep up to date on respective Resort related activities/information
Conducts periodic inventories of all linen and terry products, generates monthly usage report.
Communicates pertinent information in order to maintain effective operation of the department
Monitors chemical usage so as to maintain acceptable “per pound” productions process costs
Determines need for, and conducts appropriate on-going training as required
Evaluates individual employee performance, determines areas where need for improvement or requirements for advancement exist, establishes goals, objectives and training needs required to achieve success
Maintains an open line of communication with property Directors of Engineering in regard to equipment functionality, required PM’s and anticipated repairs.
Assists Directors of Engineering in developing an annual equipment repair budget and forecasting future capital expenditures
Management reserves the right to change and/or add to these duties at any time