Launch Manager, Trust and Safety, Operational Excellence

Google • Kirkland, WA

2d

About The Position

Trust and Safety team members are tasked with identifying and taking on the biggest problems that challenge the safety and integrity of our products. They use technical know-how, excellent problem-solving skills, user insights, and proactive communication to protect users and our partners from abuse across Google products like Search, Maps, Gmail, and Google Ads. On this team, you're a big-picture thinker and strategic team-player with a passion for doing what’s right. You work globally and cross-functionally with Google engineers and product managers to identify and fight abuse and fraud cases at Google speed - with urgency. And you take pride in knowing that every day you are working hard to promote trust in Google and ensuring the highest levels of user safety.

As a Launch Manager within the Operations Excellence (OpsEx) team, you will be the catalyst behind the successful deployment of AI app review agents across various Trust and Safety verticals. You will serve as the central node for cross-functional (XFN) coordination, guiding projects through a multi-step launch playbook from initial prompt creation and prompt tuning to production deployment and post-launch monitoring.

At Google we work hard to earn our users’ trust every day. Trust and Safety is Google’s team of abuse fighting and user trust experts working daily to make the internet a safer place. We partner with teams across Google to deliver bold solutions in abuse areas such as malware, spam and account hijacking. A team of Analysts, Policy Specialists, Engineers, and Program Managers, we work to reduce risk and fight abuse across all of Google’s products, protecting our users, advertisers, and publishers across the globe in over 40 languages.

Requirements

• Bachelor's degree or equivalent practical experience.
• 7 years of experience in operations, trust and safety, program management, business strategy, or related fields.

Nice To Haves

• 2 years of experience in AI/ML operations.
• Experience in content policy, anti-abuse, and reviewing online content.
• Experience in SQL, building dashboards, data collection/transformation, visualization, or a scripting/programming language (e.g., Python).
• Experience working with Large Language Models (LLMs) or prompt engineering.
• Ability to work well in a cross-functional team environment with a focus on knowledge sharing and collaboration.

Responsibilities

• Lead cross-functional meetings across Product Management, Engineering, Policy, and Operations to track action items and manage launch-specific timelines.
• Identify launch blockers and facilitate rapid resolution to keep classifier deployments on schedule.
• Guarantee that all launch requirements including Policy sign-offs on knowledge docs, SteerCo reviews, and launch document approvals are fully completed before production launch.
• Coordinate and manage vendor resourcing required for human evaluation of random samples of AI classifier decisions.
• Lead the initial OpsEx investigation when metric thresholds are breached post-launch, partnering with Ops Verticals and Engineering to recommend policy or prompt changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level