Laptop Refresh Technician

TEKsystems • Westerville, OH

10d • $20 - $24 • Onsite

About The Position

An IT Hardware Technician is needed to support a large‑scale laptop refresh initiative. This hands‑on role focuses on imaging, staging, configuring, and preparing end‑user devices for deployment. The ideal candidate is detail‑oriented, eager to learn, and comfortable working in a fast-moving IT environment. This project includes completing a high volume of laptop refreshes, along with ongoing new‑hire and replacement device builds. Opportunities for skill development and expanded responsibilities are available.

Requirements

• Hands‑on experience with device imaging and deployment.
• Understanding of device enrollment workflows.
• Familiarity with laptop hardware setup and basic configuration.
• Ability to manage multiple device builds at once.
• Strong attention to detail, especially in model selection and user assignment.
• Reliable, proactive, and willing to learn.

Nice To Haves

• Internship or prior IT experience preferred.

Responsibilities

• Laptop Imaging & Staging
• Unbox, power on, and cable laptops for imaging.
• Apply configuration changes according to established standards.
• Perform imaging processes and verify successful installation.
• Enroll devices into management systems using designated accounts.
• Initiate operating system updates and monitor automated software installations.
• Manage multiple device builds simultaneously during staging cycles.
• Ensure correct device models are assigned based on user roles.
• User Configuration / White‑Glove Setup
• Sign into devices as the end user to complete profile setup.
• Configure email, signatures, and user‑specific settings.
• Import browser bookmarks when applicable.
• Complete checklist‑driven quality reviews before deployment.
• Additional Responsibilities
• Build and configure tablets for field and sales teams.
• Track and fulfill hardware requests such as monitors and accessories.
• Package and ship equipment ahead of daily pickup deadlines.
• Maintain accuracy in labeling, user assignment, and documentation.
• Assist the team with on‑site tasks as needed.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed