Lane Manager

Southaven Kia • Southaven, MS

5d

About The Position

LANE MANAGER | SOUTHAVEN KIA CONTROL THE LANE. PROTECT QUALITY. LEAD THE PROCESS. Southaven Kia is seeking an experienced Lane Manager to oversee service-lane operations, advisor performance, and quality control coordination across the service department. This role is for a professional who understands the technical side of service, can lead advisors, and knows how to prevent problems before vehicles reach the customer.

Requirements

• Minimum 3 years of brand experience (Kia preferred) or equivalent OEM experience
• Strong technical knowledge of automotive repair and service operations
• Proven management or leadership experience in a service department
• Previous Service Advisor background required
• Demonstrated experience with quality control and repair verification
• Solid understanding of dealership KPIs, CSI, and warranty processes
• Ability to lead in a fast-paced, high-volume environment

Responsibilities

• Manage daily service lane operations and customer flow
• Lead, coach, and support service advisors
• Serve as the quality control coordinator between advisors, technicians, and management
• Review repair orders for accuracy, completeness, and compliance
• Ensure repairs meet manufacturer standards before vehicle delivery
• Monitor workflow, throughput, and first-time-fix performance
• Address technical concerns and assist advisors with diagnosis communication
• Enforce dealership processes, safety standards, and accountability

Benefits

• Competitive compensation with performance-based incentives
• Full benefits package (medical, dental, vision, 401(k))
• Modern facility with strong internal support
• Authority to lead the lane and protect repair quality
• Opportunity for growth within the service department

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed