Service Lane Manager
About The Position
To assist with managing operations of the service department and supervising service department employees. Responsible for assisting with operations, profitability, and customer satisfaction in the service department. This job has direct supervisory responsibilities. Essential Duties and Responsibilities include the following: Assists Service Manager as needed Answers technical questions about vehicle problems, warranties, services, and repairs Oversees service orders Assists in diagnosing vehicle problems Maintains service porter’s duties and responsibilities Oversees administration of warranty claims Oversees training and supervising of service department employees Works with upper management and Human Resources to make service department hiring and discipline decisions Sets schedules and assigns tasks to service department employees Maintains good working relationship with factory(s) Attends required manager meetings Maintains effective employee relations Maintains CSI at or above Company standards Maintains an organized, clean and safe work area Participates in required training Follows Safeguards rules and regulations. Demonstrates the Company’s Core Values Complies with Company policies and procedures Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned
Requirements
- Prior automotive service/technical experience or commensurate training.
- Previous management or supervisoryexperience desired.
- Valid Driver’s License
- Intermediate skills in Microsoft Office Products.
- Strong ability or knowledge of the Dealership Management System in addition to other web based applications utilized for operations.
- Ability to understand and follow instructions.
- Ability to communicate effectively with customers and company personnel.
- The position requires regular and predictable attendance.
- Scheduled shifts may include evening hours, weekends, and holidays.
- Must be able to lift up to 30 pounds.
- Ability to read and comprehend instructions, correspondence, and memos.
- Ability to effectively present information in one-on-one and small group situations to customers and other employees.
- Ability to add, subtract, multiply and divide.
- Ability to apply common sense understanding to carry out instructions.
- Ability to deal with standardized situations.
Nice To Haves
- Associate Degree
- Automotive
- 5+ years
Responsibilities
- Assists Service Manager as needed
- Answers technical questions about vehicle problems, warranties, services, and repairs
- Oversees service orders
- Assists in diagnosing vehicle problems
- Maintains service porter’s duties and responsibilities
- Oversees administration of warranty claims
- Oversees training and supervising of service department employees
- Works with upper management and Human Resources to make service department hiring and discipline decisions
- Sets schedules and assigns tasks to service department employees
- Maintains good working relationship with factory(s)
- Attends required manager meetings
- Maintains effective employee relations
- Maintains CSI at or above Company standards
- Maintains an organized, clean and safe work area
- Participates in required training
- Follows Safeguards rules and regulations
- Demonstrates the Company’s Core Values
- Complies with Company policies and procedures
- Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
Associate degree
